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Systems Hosting uses technology that makes one server appear to mimic multiple servers running at one time. This hosting is more efficient in server capacity, hardware, and energy usage.

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

Oversight of the University's Affiliate processes. Affiliates are non-employee, non-student persons who require MSU physical access and/or login access to MSU information services. Team facilitates Vice Provost's authorization of new "Recognized Affiliate" groups, creates all affiliate and FPID records (approx. 3000 annually), troubleshoots all affiliate login issues, and produces affiliate ID cards.

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

Continual Service Improvement (CSI) aims to improve the quality of services by learning from past successes and failures.

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

Visit https://ecommerce.msu.edu to learn about best practices, Michigan State University standards, and available tools for accepting credit and debit card payments at MSU.

MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.

The University’s Contact Center software solutions help campus departments create call centers to allow them to work more efficiently by streamlining how they manage communication. These tools can support multiple channels—like phone calls, texts, chat, email, and social media—and use smart workflows to route messages quickly to the right place. Optional AI tools can be designed to help speed up responses and improve customer service. Real-time and historical analytics provide insights into performance and growth needs, making it easier to manage and improve operations.

This is the tool used to track and manage health records for patients seen in MSU clinical environments.

MSU Tech Store is a campus retail outlet that provides hardware and software strategy, procurement, and distribution for students, researchers, instructors, and support staff. These include just in time hardware, products and services inventory offerings.

MSU’s campus cable television network serves university-owned department buildings, residence halls, and university apartments.

Research Compliance consulting is to support selecting the proper technologies to meet the terms and conditions for a funded award, IRB requirements, purchase agreements, or data sharing agreements. This service is supporting research administration units and affiliated researchers with technology requests. The consulting team will broker support to the appropriate technology services or manage the service directly as needed.

Spartan Mail and related Spartan 365 software, including applications located at https://spartan365.msu.edu and downloaded Office applications (Word, Excel, PowerPoint, and Outlook), are provided to students while they attend the university and to faculty and staff members while they are employed by the university.

Virtual Desktop grants authorized students, faculty, and staff seamless access to licensed university software and applications via a user-friendly online portal at vdi.msu.edu.

Student Information System (SIS) supports administrative processes critical to the matriculation and graduation of Spartans every year. The Student Information System is comprised of Oracle’s PeopleSoft Campus Solutions and Oracle’s Student Financial Planning which is supported by technical developers and PeopleSoft.

MSU IT provides Learning Space and Classroom Repair to MSU faculty, staff, and administrators when media equipment and technical assistance is needed for regularly scheduled classes, computer lab classes, commencement, training sessions, or special events.

DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and IPAM (Internet Protocol Address Management), collectively referred to as DDI (DNS, DHCP, IPAM), facilitates the management and use of domain names and IP addresses.

The Networking Team takes on the critical role of upholding and enhancing the university's expansive wired network infrastructure, which includes providing internet service to Merit network. Their responsibilities span across the entire network ecosystem, covering the campus core, building edge, datacenter core, and satellite networks. This complex network management facilitates the seamless flow of substantial data, meeting the modern campus community's ever-increasing demands for connectivity and data access.

MSU IT Web Hosting offers MSU units and MSU-affiliated organizations the ability to put their websites online with an approved domain name of their choice. MSU IT manages the web hosting account setup and routine system tasks.

A step beyond file shares, File Services leverages elastic storage as an enterprise-class storage system with a growing set of feature tiers, producing the right price point for a variety of storage needs. It provides secure, scalable storage, which includes automatically captured recovery points.

Business analysis is the practice of identifying business needs and determining the best solutions to address them. We work collaboratively with our partners to analyze existing processes, define solutions, and ensure alignment with strategic goals. Our services are organized into three levels of engagement, designed to meet a range of needs—from initial process mapping and analysis to in-depth assessments and full project support.

MSU IT: Educate and support MSU IT in delivering IT services to the MSU Community through development and delivery of learning opportunities (instructor-led and asynchronous) and creation of documentation and resources.
MSU Community: Educate and support the MSU Community in adopting and using MSU IT services and tools to their full potential through development and delivery of learning opportunities (instructor-led and asynchronous) and creation of documentation and resources.