My Recently Visited Services

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

The MSU IT Service Desk (ITSD) is the single point of contact to the user community for communication, coordination, and support of technology at MSU. The support model includes first level technical troubleshooting and support and limited functional support for learning management systems and student information systems.

The University’s Contact Center software solutions help campus departments create call centers to allow them to work more efficiently by streamlining how they manage communication. These tools can support multiple channels—like phone calls, texts, chat, email, and social media—and use smart workflows to route messages quickly to the right place. Optional AI tools can be designed to help speed up responses and improve customer service. Real-time and historical analytics provide insights into performance and growth needs, making it easier to manage and improve operations.

At the MSU Data Center, we provide guidance and facilitation through the entire colocation onboarding process, including requirements gathering, capacity planning, rack assignment, power provisioning, and network configuration.

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

MSU NetIDs are assigned to all current faculty, staff, students and retirees. A NetID is a unique alphanumeric identifier auto-generated from the user's name.

Your NetID is your personal identifier at MSU and serves as your login to many university computing and networking services. Your NetID also determines your MSU email address which is netid@msu.edu (e.g. the NetID msuspartan would have the email address msuspartan@msu.edu).

MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

Provides centralized services that allow integrated applications to authenticate end-users consistent with university policies and industry best-practices balanced with ease-of-use for those end-users.

Enterprise Generative AI Platform offerings for the University.

Educational Systems provides technical assistance and guidance for the university’s Learning Management System (LMS), online course platforms, and other educational technologies such as Turnitin, Piazza, beSocratic, Packback, Respondus, iThenticate, and Eli Review. This includes troubleshooting system issues and ensuring the seamless operation of these platforms. Additionally, the service manages third-party integration requests to enhance the university’s digital learning environment.

The Enterprise Storage service delivers high-performance, secure, and reliable storage for virtual and physical servers, supporting applications, databases, and operating systems. Primarily focused on virtual server infrastructure, it provides flexible, scalable, and efficient storage solutions. With robust hardware and seamless integration, the service ensures optimal performance and continuity for critical university IT workloads.

The Regulated Research Enclave (RRE) hosted service is a NIST Special Publication 800-171 compliant environment, intended to protect projects with data that meet the classification of controlled unclassified information (CUI) at the Cybersecurity Maturity Model Certification (CMMC) Level 2 requirement.  Use of the service is restricted to approved projects only.

MSU’s campus cable television network serves university-owned department buildings, residence halls, and university apartments.

MSU Mobile application development, maintenance, and integration.

The Networking Team is responsible for delivering extensive university wireless services that prioritize widespread coverage and adaptability for the modern campus community. Their responsibilities encompass hundreds of campus buildings, with a strong focus on delivering excellent customer service and user-friendliness. This wireless service incorporates Eduroam, ensuring easy access for both the campus community and guests, fostering a seamless and efficient wireless experience.

Asset Management is the process of tracking IT assets across the whole life cycle, from the point of procurement through disposal. MSU IT has identified that this process will include desktops, laptops, and tablets for participating departments. Asset Management is available for use to track other IT assets by request.

Some services have a cost associated with them, and these services are billed to customers using a centralized billing process. Billing includes the assignment of time, materials, and other costs to applicable work orders. The Billing teams maintain price lists in billing systems (e.g., Planon, Pinnacle), monitors and tracks receipt of purchases made.

Other Clinical Systems provides support for various healthcare-related software applications and platforms. These systems are designed to streamline processes, enhance patient care, and improve overall efficiency within the healthcare organization.

MSU IT provides Learning Space and Classroom Repair to MSU faculty, staff, and administrators when media equipment and technical assistance is needed for regularly scheduled classes, computer lab classes, commencement, training sessions, or special events.

Administrative Support Services refers to the administrative tasks and functions provided to MSU IT. This service is designed to assist clients in managing and streamlining their day-to-day administrative responsibilities, allowing them to focus on their core activities and strategic objectives.

Cryptography protects the confidentiality of many computers and applications rely on trusted SSL certificates to operate. The SSL Certificate service maintains a public Certificate Authority from which MSU can issue its own certificates and enable this strong encryption.

MSU IT Web Hosting offers MSU units and MSU-affiliated organizations the ability to put their websites online with an approved domain name of their choice. MSU IT manages the web hosting account setup and routine system tasks.