My Recently Visited Services

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and IPAM (Internet Protocol Address Management), collectively referred to as DDI (DNS, DHCP, IPAM), facilitates the management and use of domain names and IP addresses.

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

Customer Relationship Management (CRM) service provides technology that allows MSU to reach past the local Spartan community across the globe. It allows meaningful connections with donors, current and prospective students, researchers, parents, and affiliates.

Risk Assessment is a service that applies to all types of technology from first-party related through third-party related. It is a process for identifying, analyzing, and prioritizing potential risks and their impact on the organization. This includes discussion on items from pre-procurement of a given solution/service through the end of life for the solution.

MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.

MSU Google Apps for Education provides a collection of productivity and collaboration tools, including Google Drive, Google Calendar, Google Sites, Google Classroom, and Google Contacts. These tools facilitate communication, file sharing, document creation, and team collaboration in an integrated online environment.

Some services have a cost associated with them, and these services are billed to customers using a centralized billing process. Billing includes the assignment of time, materials, and other costs to applicable work orders. The Billing teams maintain price lists in billing systems (e.g., Planon, Pinnacle), monitors and tracks receipt of purchases made.

Enterprise Generative AI Platform offerings for the University.

Provides centralized services that allow integrated applications to authenticate end-users consistent with university policies and industry best-practices balanced with ease-of-use for those end-users.

MSU IT Web Hosting offers MSU units and MSU-affiliated organizations the ability to put their websites online with an approved domain name of their choice. MSU IT manages the web hosting account setup and routine system tasks.

IPF IT supports workstation hardware and software, printer, file management, and mobile device consulting, procurement, and support.

Learning Space and Digital Classroom Support provide technical assistance for the audiovisual and IT equipment in MSU classrooms. When technology issues arise during classes, MSU IT analysts respond promptly to troubleshoot and resolve the problem, ensuring minimal disruption to teaching and learning activities.

MSU IT: Educate and support MSU IT in delivering IT services to the MSU Community through development and delivery of learning opportunities (instructor-led and asynchronous) and creation of documentation and resources.
MSU Community: Educate and support the MSU Community in adopting and using MSU IT services and tools to their full potential through development and delivery of learning opportunities (instructor-led and asynchronous) and creation of documentation and resources.

Student Information System (SIS) supports administrative processes critical to the matriculation and graduation of Spartans every year. The Student Information System is comprised of Oracle’s PeopleSoft Campus Solutions and Oracle’s Student Financial Planning which is supported by technical developers and PeopleSoft.

The Networking Team is responsible for delivering extensive university wireless services that prioritize widespread coverage and adaptability for the modern campus community. Their responsibilities encompass hundreds of campus buildings, with a strong focus on delivering excellent customer service and user-friendliness. This wireless service incorporates Eduroam, ensuring easy access for both the campus community and guests, fostering a seamless and efficient wireless experience.

Application development, integration, and support of web applications that support the work of the Registrar Office.

Spartan Mail and related Spartan 365 software, including applications located at https://spartan365.msu.edu and downloaded Office applications (Word, Excel, PowerPoint, and Outlook), are provided to students while they attend the university and to faculty and staff members while they are employed by the university.

The Research Technology Services Consulting team has an intake process of 9 questions to evaluate requests and broker support to the appropriate technology services in ITS and across campus. These requests are usually followed up with a meeting to assist faculty, staff or students, to gain technology support and review additional aspects of their research workflows. This facilitation service provides project management and direct support as needed.

MSU business units rely on computing technology which needs to be protected from malicious code and threats. Endpoint Protection software helps ensure computing resources do not execute malicious code, alerts to threats, and facilitates remediation and response efforts.

Cryptography protects the confidentiality of many computers and applications rely on trusted SSL certificates to operate. The SSL Certificate service maintains a public Certificate Authority from which MSU can issue its own certificates and enable this strong encryption.

The Backup and Recovery service safeguards customer data via CommVault through reliable and automated daily backups across diverse environments, including physical and virtual servers, Elastic Storage, cloud platforms and more. It ensures data can be restored in the event of ransomware, corruption, or loss, with recovery options available for up to 60 days. The service offers self-guided or assisted recovery options and provides access to enterprise-grade infrastructure supporting mission-critical systems.

The F5 Load Balancer can optimize the speed and reliability of your applications via both network and application layers. Using real-time protocol and traffic management decisions based on application and server conditions, extensive connection management, and TCP and content offloading, which dramatically improves page load times and the user experience.