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Administrative Support Services refers to the administrative tasks and functions provided to MSU IT. This service is designed to assist clients in managing and streamlining their day-to-day administrative responsibilities, allowing them to focus on their core activities and strategic objectives.

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

Enterprise Application Development provides a process for creating, updating, decommissioning, and supporting the maintenance and bug fixes of custom developed applications.

MSU Google Apps for Education provides a collection of productivity and collaboration tools, including Google Drive, Google Calendar, Google Sites, Google Classroom, and Google Contacts. These tools facilitate communication, file sharing, document creation, and team collaboration in an integrated online environment.

Configuration Management is the process that focuses on operational usage, impacts to service, and logical relationships between Configuration Items (CIs).

Educational Systems provides technical assistance and guidance for the university’s Learning Management System (LMS), online course platforms, and other educational technologies such as Turnitin, Piazza, beSocratic, Packback, Respondus, iThenticate, and Eli Review. This includes troubleshooting system issues and ensuring the seamless operation of these platforms. Additionally, the service manages third-party integration requests to enhance the university’s digital learning environment.

Risk Assessment is a service that applies to all types of technology from first-party related through third-party related. It is a process for identifying, analyzing, and prioritizing potential risks and their impact on the organization. This includes discussion on items from pre-procurement of a given solution/service through the end of life for the solution.

Facilities Management Systems supports application development, integration and support of vended and custom applications that focus on facilities management. Specific examples include AppTree, Planon, SimpleK and IPF UltraTime.

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

MSU operates one of the largest networks in the world which provides connectivity across the Internet for hundreds of thousands of users. Our computing resources are under constant attack from external threat actors so we use next-generation firewalls to provide network segmentation from the public Internet and its various internal computing environments. This is a goal of the NIST Cybersecurity Framework (PR.PT-4 Segmentation and Filtering).

The Backup and Recovery service safeguards customer data via CommVault through reliable and automated daily backups across diverse environments, including physical and virtual servers, Elastic Storage, cloud platforms and more. It ensures data can be restored in the event of ransomware, corruption, or loss, with recovery options available for up to 60 days. The service offers self-guided or assisted recovery options and provides access to enterprise-grade infrastructure supporting mission-critical systems.

MSU Educational Technology’s Instructional Technology and Development team provides design and accessibility consultation, and media production support for MSU departments. Services are provided free of charge for all credit bearing courses, and at a flat rate for non-credit, grant funded and other projects.

Cryptography protects the confidentiality of many computers and applications rely on trusted SSL certificates to operate. The SSL Certificate service maintains a public Certificate Authority from which MSU can issue its own certificates and enable this strong encryption.

MSU business units rely on computing technology which needs to be protected from malicious code and threats. Endpoint Protection software helps ensure computing resources do not execute malicious code, alerts to threats, and facilitates remediation and response efforts.

Technologies and tools that help in maintaining, controlling, changing, and reassembling content that is used in MSU's websites and webpages.

Visit https://ecommerce.msu.edu to learn about best practices, Michigan State University standards, and available tools for accepting credit and debit card payments at MSU.

The Research Technology Services Consulting team has an intake process of 9 questions to evaluate requests and broker support to the appropriate technology services in ITS and across campus. These requests are usually followed up with a meeting to assist faculty, staff or students, to gain technology support and review additional aspects of their research workflows. This facilitation service provides project management and direct support as needed.

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

Provides centralized services that allow integrated applications to authenticate end-users consistent with university policies and industry best-practices balanced with ease-of-use for those end-users.

Spartan Mail and related Spartan 365 software, including applications located at https://spartan365.msu.edu and downloaded Office applications (Word, Excel, PowerPoint, and Outlook), are provided to students while they attend the university and to faculty and staff members while they are employed by the university.

Continual Service Improvement (CSI) aims to improve the quality of services by learning from past successes and failures.

Customer Relationship Management (CRM) service provides technology that allows MSU to reach past the local Spartan community across the globe. It allows meaningful connections with donors, current and prospective students, researchers, parents, and affiliates.