My Recently Visited Services

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

Technologies and tools that support converting raw data into actionable insights, find trends, and prescribe certain courses of action. Specific tools supported include: Cognos, Tableau, and Power BI.

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

MSU NetIDs are assigned to all current faculty, staff, students and retirees. A NetID is a unique alphanumeric identifier auto-generated from the user's name.

Your NetID is your personal identifier at MSU and serves as your login to many university computing and networking services. Your NetID also determines your MSU email address which is netid@msu.edu (e.g. the NetID msuspartan would have the email address msuspartan@msu.edu).

Educational Technology Development provides consultation and training in the use of MSU Educational Technologies software portfolio. We are available for 1-on-1 support, or group training activities.

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

This is the tool used to track and manage health records for patients seen in MSU clinical environments.

MSU IT Web Hosting offers MSU units and MSU-affiliated organizations the ability to put their websites online with an approved domain name of their choice. MSU IT manages the web hosting account setup and routine system tasks.

Cryptography protects the confidentiality of many computers and applications rely on trusted SSL certificates to operate. The SSL Certificate service maintains a public Certificate Authority from which MSU can issue its own certificates and enable this strong encryption.

Database Services supports the configuration, installation, administration and maintenance of Oracle and SQL database services.

MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.

MSU Google Apps for Education provides a collection of productivity and collaboration tools, including Google Drive, Google Calendar, Google Sites, Google Classroom, and Google Contacts. These tools facilitate communication, file sharing, document creation, and team collaboration in an integrated online environment.

Learning Space and Digital Classroom Support provide technical assistance for the audiovisual and IT equipment in MSU classrooms. When technology issues arise during classes, MSU IT analysts respond promptly to troubleshoot and resolve the problem, ensuring minimal disruption to teaching and learning activities.

Clinical Imaging is a collection of various imaging and patient record service offerings available by request for our HCI Radiology employees, Teleradiology Partners, and Imaging partners.

The F5 Load Balancer can optimize the speed and reliability of your applications via both network and application layers. Using real-time protocol and traffic management decisions based on application and server conditions, extensive connection management, and TCP and content offloading, which dramatically improves page load times and the user experience.

The MSU IT Service Desk (ITSD) is the single point of contact to the user community for communication, coordination, and support of technology at MSU. The support model includes first level technical troubleshooting and support and limited functional support for learning management systems and student information systems.

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

Enterprise Generative AI Platform offerings for the University.

A step beyond file shares, File Services leverages elastic storage as an enterprise-class storage system with a growing set of feature tiers, producing the right price point for a variety of storage needs. It provides secure, scalable storage, which includes automatically captured recovery points.

Risk Assessment is a service that applies to all types of technology from first-party related through third-party related. It is a process for identifying, analyzing, and prioritizing potential risks and their impact on the organization. This includes discussion on items from pre-procurement of a given solution/service through the end of life for the solution.

The Backup and Recovery service safeguards customer data via CommVault through reliable and automated daily backups across diverse environments, including physical and virtual servers, Elastic Storage, cloud platforms and more. It ensures data can be restored in the event of ransomware, corruption, or loss, with recovery options available for up to 60 days. The service offers self-guided or assisted recovery options and provides access to enterprise-grade infrastructure supporting mission-critical systems.

Some services have a cost associated with them, and these services are billed to customers using a centralized billing process. Billing includes the assignment of time, materials, and other costs to applicable work orders. The Billing teams maintain price lists in billing systems (e.g., Planon, Pinnacle), monitors and tracks receipt of purchases made.

Continual Service Improvement (CSI) aims to improve the quality of services by learning from past successes and failures.

Provides centralized services that allow integrated applications to authenticate end-users consistent with university policies and industry best-practices balanced with ease-of-use for those end-users.

The Networking Team takes on the critical role of upholding and enhancing the university's expansive wired network infrastructure, which includes providing internet service to Merit network. Their responsibilities span across the entire network ecosystem, covering the campus core, building edge, datacenter core, and satellite networks. This complex network management facilitates the seamless flow of substantial data, meeting the modern campus community's ever-increasing demands for connectivity and data access.