My Recently Visited Services

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

Continual Service Improvement (CSI) aims to improve the quality of services by learning from past successes and failures.

Risk Assessment is a service that applies to all types of technology from first-party related through third-party related. It is a process for identifying, analyzing, and prioritizing potential risks and their impact on the organization. This includes discussion on items from pre-procurement of a given solution/service through the end of life for the solution.

Oversight of the University's Affiliate processes. Affiliates are non-employee, non-student persons who require MSU physical access and/or login access to MSU information services. Team facilitates Vice Provost's authorization of new "Recognized Affiliate" groups, creates all affiliate and FPID records (approx. 3000 annually), troubleshoots all affiliate login issues, and produces affiliate ID cards.

Spartan Mail and related Spartan 365 software, including applications located at https://spartan365.msu.edu and downloaded Office applications (Word, Excel, PowerPoint, and Outlook), are provided to students while they attend the university and to faculty and staff members while they are employed by the university.

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

4-H Club Management offers staff a simplified process for submitting requests to create, update, or dissolve a “club” in 4-H Online. It is designed to support counties in establishing new clubs or entities, making changes to existing ones, and disbanding or archiving those no longer active.

Development, maintenance, and monitoring of web content and applications.

A step beyond file shares, File Services leverages elastic storage as an enterprise-class storage system with a growing set of feature tiers, producing the right price point for a variety of storage needs. It provides secure, scalable storage, which includes automatically captured recovery points.

The MSU IT Service Desk (ITSD) is the single point of contact to the user community for communication, coordination, and support of technology at MSU. The support model includes first level technical troubleshooting and support and limited functional support for learning management systems and student information systems.

MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.

​Ad-hoc generation of complex requests for student data, including FOIA requests. ​Generation of official University enrollment and term end reports. ​Consult with various university community members to provide knowledge and guidance on reports.

Ad-hoc generation of complex requests for financial aid data. ​Generation of official University Financial Aid reports. ​Provide specialized reports via custom queries for requests across and beyond the university, including requests for federal information.

Learning Space and Digital Classroom Support provide technical assistance for the audiovisual and IT equipment in MSU classrooms. When technology issues arise during classes, MSU IT analysts respond promptly to troubleshoot and resolve the problem, ensuring minimal disruption to teaching and learning activities.

Technologies and tools that help in maintaining, controlling, changing, and reassembling content that is used in MSU's websites and webpages.

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

The Workstation Refresh service is a strategic initiative aimed at maintaining a modern, secure, and efficient computing environment across the organization. The service involves the systematic replacement and upgrade of aging desktop and laptop computers, peripherals, and related hardware on a scheduled basis—typically every 4 years.

Provides centralized services that allow integrated applications to authenticate end-users consistent with university policies and industry best-practices balanced with ease-of-use for those end-users.

Medical Device Support is provided to ensure the optimal functioning, maintenance, and compliance of medical devices. This service is crucial for healthcare providers, device manufacturers, and patients who rely on these devices for accurate diagnostics, treatment, and monitoring.

MSU Google Apps for Education provides a collection of productivity and collaboration tools, including Google Drive, Google Calendar, Google Sites, Google Classroom, and Google Contacts. These tools facilitate communication, file sharing, document creation, and team collaboration in an integrated online environment.

The Backup and Recovery service safeguards customer data via CommVault through reliable and automated daily backups across diverse environments, including physical and virtual servers, Elastic Storage, cloud platforms and more. It ensures data can be restored in the event of ransomware, corruption, or loss, with recovery options available for up to 60 days. The service offers self-guided or assisted recovery options and provides access to enterprise-grade infrastructure supporting mission-critical systems.

Systems Hosting uses technology that makes one server appear to mimic multiple servers running at one time. This hosting is more efficient in server capacity, hardware, and energy usage.

MSU Mobile application development, maintenance, and integration.