My Recently Visited Services

Learning Space and Digital Classroom Support provide technical assistance for the audiovisual and IT equipment in MSU classrooms. When technology issues arise during classes, MSU IT analysts respond promptly to troubleshoot and resolve the problem, ensuring minimal disruption to teaching and learning activities.

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

Wireless printing and remote printing via 'print.msu.edu' - MSU Print allows you to print to specific MSU Printers from anywhere in the world using the Internet Printing Protocol (IPP).

Spartan Mail and related Spartan 365 software, including applications located at https://spartan365.msu.edu and downloaded Office applications (Word, Excel, PowerPoint, and Outlook), are provided to students while they attend the university and to faculty and staff members while they are employed by the university.

Development, maintenance, and monitoring of web content and applications.

The Backup and Recovery service safeguards customer data via CommVault through reliable and automated daily backups across diverse environments, including physical and virtual servers, Elastic Storage, cloud platforms and more. It ensures data can be restored in the event of ransomware, corruption, or loss, with recovery options available for up to 60 days. The service offers self-guided or assisted recovery options and provides access to enterprise-grade infrastructure supporting mission-critical systems.

Cryptography protects the confidentiality of many computers and applications rely on trusted SSL certificates to operate. The SSL Certificate service maintains a public Certificate Authority from which MSU can issue its own certificates and enable this strong encryption.

MSU NetIDs are assigned to all current faculty, staff, students and retirees. A NetID is a unique alphanumeric identifier auto-generated from the user's name.

Your NetID is your personal identifier at MSU and serves as your login to many university computing and networking services. Your NetID also determines your MSU email address which is netid@msu.edu (e.g. the NetID msuspartan would have the email address msuspartan@msu.edu).

This is the tool used to track and manage health records for patients seen in MSU clinical environments.

MSU IT has options for both traditional analog fax line service that can connected to your physical fax or multi-function printer and the MSU Fax Service which is a server-based offering eliminating the need for a physical device.

The Research Technology Services Consulting team has an intake process of 9 questions to evaluate requests and broker support to the appropriate technology services in ITS and across campus. These requests are usually followed up with a meeting to assist faculty, staff or students, to gain technology support and review additional aspects of their research workflows. This facilitation service provides project management and direct support as needed.

Continual Service Improvement (CSI) aims to improve the quality of services by learning from past successes and failures.

The Networking Team takes on the critical role of upholding and enhancing the university's expansive wired network infrastructure, which includes providing internet service to Merit network. Their responsibilities span across the entire network ecosystem, covering the campus core, building edge, datacenter core, and satellite networks. This complex network management facilitates the seamless flow of substantial data, meeting the modern campus community's ever-increasing demands for connectivity and data access.

Enterprise Generative AI Platform offerings for the University.

Student Information System (SIS) supports administrative processes critical to the matriculation and graduation of Spartans every year. The Student Information System is comprised of Oracle’s PeopleSoft Campus Solutions and Oracle’s Student Financial Planning which is supported by technical developers and PeopleSoft.

The F5 Load Balancer can optimize the speed and reliability of your applications via both network and application layers. Using real-time protocol and traffic management decisions based on application and server conditions, extensive connection management, and TCP and content offloading, which dramatically improves page load times and the user experience.

This is an internal only service that supports our BI and reporting teams in ES.  The BI Platform Support service is responsible for the administration and operations of the IBM BI platforms including Cognos and Tableau.

Blue Prism Cloud is a Robot Process Automation (RPA) software.

Administration of the Enterprise Budget System and Budget website.

To ensure that all financial investments and resources are effectively used and support the strategy and plans of MSU IT.

Some services have a cost associated with them, and these services are billed to customers using a centralized billing process. Billing includes the assignment of time, materials, and other costs to applicable work orders. The Billing teams maintain price lists in billing systems (e.g., Planon, Pinnacle), monitors and tracks receipt of purchases made.

Campus Project Management Systems (CPMS) supports the development, integration, support, training, and data analysis of vended applications that focus on Campus Project Management - namely, Unifier, PlanGrid, AutoDesk Build, Monday.com and Talent LMS.

Business analysis is the practice of identifying business needs and determining the best solutions to address them. We work collaboratively with our partners to analyze existing processes, define solutions, and ensure alignment with strategic goals. Our services are organized into three levels of engagement, designed to meet a range of needs—from initial process mapping and analysis to in-depth assessments and full project support.