My Recently Visited Services

Enterprise Generative AI Platform offerings for the University.

Continual Service Improvement (CSI) aims to improve the quality of services by learning from past successes and failures.

Business analysis is the practice of identifying business needs and determining the best solutions to address them. We work collaboratively with our partners to analyze existing processes, define solutions, and ensure alignment with strategic goals. Our services are organized into three levels of engagement, designed to meet a range of needs—from initial process mapping and analysis to in-depth assessments and full project support.

MSU’s campus cable television network serves university-owned department buildings, residence halls, and university apartments.

MSU NetIDs are assigned to all current faculty, staff, students and retirees. A NetID is a unique alphanumeric identifier auto-generated from the user's name.

Your NetID is your personal identifier at MSU and serves as your login to many university computing and networking services. Your NetID also determines your MSU email address which is netid@msu.edu (e.g. the NetID msuspartan would have the email address msuspartan@msu.edu).

The Networking Team is responsible for delivering extensive university wireless services that prioritize widespread coverage and adaptability for the modern campus community. Their responsibilities encompass hundreds of campus buildings, with a strong focus on delivering excellent customer service and user-friendliness. This wireless service incorporates Eduroam, ensuring easy access for both the campus community and guests, fostering a seamless and efficient wireless experience.

MSU Tech Store is a campus retail outlet that provides hardware and software strategy, procurement, and distribution for students, researchers, instructors, and support staff. These include just in time hardware, products and services inventory offerings.

Medical Device Support is provided to ensure the optimal functioning, maintenance, and compliance of medical devices. This service is crucial for healthcare providers, device manufacturers, and patients who rely on these devices for accurate diagnostics, treatment, and monitoring.

Media Systems provides assistance with MSU's media technologies, such as media storage, lecture capture systems, and video conferencing tools. This service helps faculty, staff, and students troubleshoot issues, manage video content, and address questions related to licenses and access.

Digital accessibility is the practice of designing and providing equitable user experiences so that individuals with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same services within the same timeframe as individuals without disabilities, with substantially equivalent ease of use.

The Workstation Refresh service is a strategic initiative aimed at maintaining a modern, secure, and efficient computing environment across the organization. The service involves the systematic replacement and upgrade of aging desktop and laptop computers, peripherals, and related hardware on a scheduled basis—typically every 4 years.

Development, maintenance, and monitoring of web content and applications.

Vulnerability management is a continuous process that involves identifying, assessing, and remediating security weaknesses (vulnerabilities) in systems, applications, and software to reduce the risk of cyberattacks and data breaches. It's an ongoing effort to minimize the organization's attack surface and ensure the integrity of its IT infrastructure.

Vended Product Administration is the management and maintenance of vended product platforms.

MSU IT: Educate and support MSU IT in delivering IT services to the MSU Community through development and delivery of learning opportunities (instructor-led and asynchronous) and creation of documentation and resources.
MSU Community: Educate and support the MSU Community in adopting and using MSU IT services and tools to their full potential through development and delivery of learning opportunities (instructor-led and asynchronous) and creation of documentation and resources.

MSU Educational Technology’s Instructional Technology and Development team provides design and accessibility consultation, and media production support for MSU departments. Services are provided free of charge for all credit bearing courses, and at a flat rate for non-credit, grant funded and other projects.

This service includes application development, integration, and support for systems across Finance (websites for finance, risk management and insurance, treasury and financial management, and controller) including examples such as Plant Cash Reports, Returned Check Systems, PCI Inventory, PCI ISA services, Credit card system, Service Center Billing Certification, Training system support, Accessibility Liaisoning etc.

Survey Systems Support provides assistance with the creation, distribution, and analysis of surveys used within the university. This includes support for survey tools such as Qualtrics and SPLS, troubleshooting technical issues, and offering guidance on best practices for survey design and data collection.

GRC provides services related to the creation/drafting of IT and IT security policy, review of policy, enforcement of policy, as well as general consulting about policy. This includes additional documentation as it relates to policy including standards, guidelines, and process and procedures. Additionally, GRC can provide consulting/review/assessment/attestation of numerous areas of compliance as it relates to: PCI DSS, HIPAA, FERPA, GLBA, CUI, CMMC, NIST SP 800-xxx, CJIS, ITAR, NDAA 889, NSPM-33, etc.

MSU computing resources generate system logs about operational issues and security alerts. These logs must be protected, retained, and be retrievable by IT to support MSU business operations. ​​​​​​​SIEM technology helps meet these requirements and provide security intelligence.

Security Training, or Security Awareness Training, is an educational program designed to equip the users of IT services with knowledge and skills to protect themselves and the organization from cyber threats and security breaches. It focuses on building a security-conscious mindset and empowering users to recognize, avoid, and report potential security risks.

Incident Response oversees investigation of security events with the goal of identifying whether they represent compromise or breach of University security.  In either case, it falls to IR to determine the severity. We also aid in misconduct and internal investigations.