TeamDynamix (TDX)

What Is the Service?

TeamDynamix (TDX) is a SaaS Cloud solution that brings IT Service Management (ITSM), Enterprise Service Management (ESM) and Project & Portfolio Management (PPM) together with iPaaS.

Support groups are created in TDX for assignment of work within Tickets and visibility on certain items within the Client Portal and Assets/CIs, such as Services and Knowledge Base Articles (KBAs). Support groups are created by Enterprise Users, but membership is administered by Group Managers.

Service Offerings available:

  • Report an Issue
    Report a TeamDynamix issue.
  • Request Assistance
    Submit a TeamDynamix service request.
  • TeamDynamix Enhancement Request
    Submit a TeamDynamix Enhancement Request to be considered for implementation.
  • Onboard a new Support Group
    The primary reasons support groups are created are for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles. Use this form to request a new support group, to be created in TDAdmin by administrators.
  • Retire a Support Group
    When a Support Group is no longer needed for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles, you will use this form to request to have the support group removed.

Who Is Eligible to Use It?

MSU IT provides TDX to any Major Administrative Unit (MAU) that is ready to adopt ITSM best practices for the following Information Technology Infrastructure Library (ITIL) processes:

  • Request, Incident, Problem, and Change Management
  • Asset and Configuration Management
  • Knowledge Management
  • Continual Service Improvement

How Do I Use It?

Once onboarded, your unit will be able to take advantage of the following TDX applications:

  • Tickets to leverage streamlined processes for Request, Incident, Problem, and Change Management and make use of reporting tools to support Key Performance Indicators (KPIs) that are important to you and the Support Group(s) you manage.​
  • Client Portal to strategically position MSU IT’s knowledge management program, provide a user friendly self-service catalog, increase first-level resolution, and facilitate more efficient IT support to enhance the customer experience.
  • Assets/CIs to track inventory and focus on the financial aspect of a physical IT component, along with being able to capture operational usage, impacts to service, and logical relationships between Assets/CIs.
 
Request TDX Assistance Request Enhancement Report TDX Issue Request Support Group Retire Support Group Request TeamDynamix (TDX) Access

Related Articles (16)

To ensure timely responses and maintain compliance with our Service Level Agreement (SLA), it's essential to update the status of tickets promptly. This article provides a clear explanation of the Ticket Response SLA criteria and includes guidance on how to manage ticket statuses to avoid SLA violations.
Following these steps will download and install the TeamDynamix Mobile App to your device.
Following these steps will update the time entered on a ticket in the TeamDynamix system.
This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.
This article includes known issues in the TeamDynamix work management solution (ITSM, ESM, PPM, and related integrations but not including iPaaS).
This online privacy statement is intended to inform you of the ways in which this tdx.msu.edu website ("Site") collects information, the uses to which that information will be put, and the ways in which we protect information you choose to provide us.
Standards for how Support Groups should be structured in TeamDynamix.
TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.
The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.
Step-by-step Instructions of creating tickets in TeamDynamix
Emails sent with any of the conditions listed in this article will be prevented from creating a ticket in TeamDynamix. This is meant to sanitize inputs and prevent competing auto-replies from creating infinite loops in processing.

Details

Service ID: 627
Created
Wed 2/15/23 4:05 PM
Modified
Thu 7/18/24 10:00 AM

Service Offerings (6)

Request Assistance
Submit a TeamDynamix service request.
TeamDynamix Enhancement Request
Submit a TeamDynamix Enhancement Request to be considered for implementation.
Report an Issue
Report a TeamDynamix issue.
Onboard a New Support Group
The primary reasons support groups are created are for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles. Use this form to request a new support group, to be created in TDAdmin by administrators.
Retire a Support Group
When a Support Group is no longer needed for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles, you will use this form to request to have the support group removed.
TeamDynamix (TDX) Access
Request access or group memberships in TeamDynamix (TDX) be added or removed for an individual