TeamDynamix (TDX)

TeamDynamix (TDX) is a SaaS Cloud solution that brings IT Service Management (ITSM) and Project & Portfolio Management (PPM) together with an Integration Platform as a Service (iPaaS). TDX solutions organize services, manage knowledge, track assets and streamline work processes.

Key Benefits of TeamDynamix (TDX)

• Reduced manual tracking of Tickets, Assets, and Projects.
• Automated workflows from ticket creation and assignment to task completion.
• Real-time dashboards and customizable reports to track tickets, project progress, team productivity, resource utilization, bottlenecks and areas for improvement.
• Task visualization and tracking using Gantt charts, Kanban boards, and lists.
• Centralized collaboration, knowledge and document sharing, communication and notifications.
• Time tracking on projects, tickets, and tasks to identify resource availability and constraints.

Service Offerings available:

• TDX Assistance
  Submit a TeamDynamix service request.
• TDX Enhancement
  Submit a TeamDynamix Enhancement Request to be considered for implementation.
• TDX Onboarding
  Submit a service request to initiate your department's TeamDynamix implementation process, which will provide comprehensive tools for organizing services, creating request workflows, sharing knowledge, and managing projects and assets.
• TDX Issue
  Report a TeamDynamix issue.
• Request a New Support Group
  The primary reasons support groups are created are for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles. Use this form to request a new support group.
• Retire a Support Group
  When a Support Group is no longer needed for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles, you will use this form to request the support group to be removed.
• TeamDynamix (TDX) Access
  Request access or group memberships in TeamDynamix (TDX) be added or removed for an individual

MSU IT provides TDX to any Major Administrative Unit (MAU) at MSU and includes:

• Request, Incident, Problem, and Change Management
• Asset and Configuration Management
• Knowledge Management
• Project and Portfolio Management
• Continual Service Improvement

Training Resources are in the How to Use TeamDynamix section of the Client Portal Knowledge Base. Once onboarded, your unit will be able to take advantage of the following TDX applications:

• Tickets leverage streamlined processes for Request, Incident, Problem, and Change Management and make use of reporting tools to support Key Performance Indicators (KPIs) important to you and the Support Group(s) you manage.​
• Client Portal provides a self-service catalog, self-help articles and enhanced customer experience.
• Assets/CIs track inventory and focus on the financial aspect of a physical IT component, along with capturing operational usage, impacts to service, and logical relationships between Assets and Configuration Items (CIs).