What Is the Service?
MSU IT has licensed the TeamDynamix (TDX) platform to enhance service delivery and support across campus. This cloud-based solution helps organize services, manage knowledge, track assets, and streamline work processes, making it easier for departments to operate efficiently and improve customer experience.
Key Benefits of TeamDynamix (TDX):
- Reduced manual tracking of tickets, assets and projects.
- Automated workflows from ticket creation and assignment, to task completion.
- Real-time dashboards and customizable reports to track tickets, project progress, team productivity, resource utilization, bottlenecks and areas for improvement.
- Task visualization and tracking using Gantt charts, Kanban boards, and lists.
- Centralized collaboration, knowledge and document sharing, communication and notifications.
- Time tracking on projects, tickets, and tasks to identify resource availability and constraints.
Who Is Eligible to Use It?
MSU IT provides TDX to any Major Administrative Unit (MAU) that is ready to adopt ITSM best practices for the following Information Technology Infrastructure Library (ITIL) processes:
- Request, Incident, Problem, and Change Management
- Asset and Configuration Management
- Knowledge Management
- Continual Service Improvement
Onboarding Process
The onboarding process is a collaborative effort between the requesting unit and the Service Management Office (SMO) team. Here’s what you can expect:
From the SMO Team:
- Assistance in identifying the best solutions for your needs.
- Timely responses to any requests for information.
- Guidance and information collection to configure the application(s).
From Requestors:
- Provide all required information to configure the application(s).
- Respond promptly to any requests for additional information.
- Complete application configuration and testing in a timely manner.
How Do I Use It?
Training Resources are in the How to Use TeamDynamix section of the Client Portal Knowledge Base.