TeamDynamix - Training Resources

Navigation

Select a link below to jump to that section:

Welcome

This page is your central hub for TeamDynamix (TDX) training materials such as videos, knowledge bases, helpful links, and more.

Have a question or see something missing? Please submit a request (link).

Back to Top

Community of Practice

MSU IT has a dedicated Teams channel for discussion around TeamDynamix usage, tips and tricks, best practices, etc. Follow this link to access that channel: TeamDynamix Community of Practice General Teams Channel (link).

Back to Top

What is TeamDynamix?

TeamDynamix is the Service Management Tool that MSU IT has selected to replace CA Service Desk. For more background information on TeamDynamix, return to the Service Tool Replacement Project Page (link).

To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu (link).

  • Log in with your MSU NetID credentials
  • Select Users to go to the TDNext analyst portal
  • Select Client Portal for our customer interface and to request services or search the knowledge base

The direct link to the client portal is ithelp.msu.edu (link).

Back to Top

Speaking the TeamDynamix Language

Below you'll find an overview of the application names and key terms introduced with TeamDynamix. For a more comprehensive glossary of terms, please visit the TeamDynamix Glossary of Terms (link).

Applications in TeamDynamix

TeamDynamix is comprised of multiple applications. Familiarize yourself with the names of the applications listed below to help you navigate the new tool:

  • TDNext (link) - TDNext is the suite of applications for licensed users. You can think of this as the 'Analyst Portal' where you would access the applications listed below.
    • Desktop - A collection of delivered modules and custom reports to give a snapshot view of current activity in TeamDynamix. In CA Service Desk, you may have called this a Scoreboard or Queue.
    • Tickets - Allow users to track transactions about services an area provides. This application includes tickets of each classification (incident, service request, change, etc.).
    • Assets/CI - Allows users to easily add and categorize assets, configuration items, vendors, contracts, and locations.
  • TDClient (Client Portal) (link) - The end user interface accessible by all users where they can submit tickets, read knowledge articles, or browse the service catalog.
  • TDAdmin - Administrative setup interface used to configure TeamDynamix.

Key Terms in TeamDynamix

The table below provides a crosswalk of key terms that are new in TeamDynamix and their equivalents from the previous service management tool, CA Service Desk (ITSD).

TeamDynamix (TDx) CA Service Desk (ITSD)
Responsible Assignee/Assigned Group
Asset/CI Configuration Item
Service Service Offering
Type Area
Classification Ticket Type
Acct./Dept. Organization
Service Request Request
Change Change Order
Location/Location Room Building Location
Tags Keywords
Desktop/Saved Searches/Reports Scoreboard/Nodes/Queues
Subject/Title Summary

Back to Top

Job Aids & Quick Start Guides

Select a link below to jump to that section:

Back to Top

Useful Knowledge Articles for TeamDynamix

Asset Management

Change Management

General

Back to Top

Past Training Event Recordings

Watch : Instructor-led TeamDynamix ITSM Overview Training - Video
Change Management Overview - Video
ITAM Overview Recording (Updated 9/20/2023) - Video

Back to Top

TeamDynamix Technician Training Videos

Part 1: Finding and Organizing your work in TeamDynamix

Accessing TeamDynamix Interfaces - Video
Visualizing Information With Desktop - Video
Using TD Next - Video
Creating and Editing Desktops  - Video

Part 2: Using the Ticketing Application

Ticketing Application Overview - Video
Searching and Filtering Tickets  - Video
Forms and Ticket Classifications  - Video
Creating Tickets in TDNext - Video
Ticket Anatomy - Video
Common Ticket Activities  - Video
Explaining the Action Button in a Ticket  - Video
Working with the Ticket Tasks  - Video
Working with the Ticket Workflows  - Video

Part 3: Using the Client Portal

Client Portal Overview  - Video
Using the Service Catalog  - Video
Using the Knowledge Base  - Video
Contributing to the knowledge base  - Video

Part 4: Reporting

Reporting Overview - Video
Understanding the Sections of a Report - Video
Creating a Ticket Report - Video
Creating a Ticket Task Report - Video

Back to Top

Share Your Thoughts

Share your thoughts! Please complete a brief survey (link) and let us know how we can improve the available TeamDynamix training materials and experience.

Back to Top

Print Article

Related Services / Offerings (5)

Asset Data Validation
Asset Data Validation is a step in the process for Repair, Re-Imaging or Wiping of Assets
Asset Lifecycle Management
Asset Lifecycle Management is the process of tracking IT assets across the whole life cycle, from the point of procurement through disposal. Asset Lifecycle Management is available for use to track IT assets by request.
Asset Management
Asset Management is the process of tracking IT assets across the whole life cycle, from the point of procurement through disposal. MSU IT has identified that this process will include desktops, laptops, and tablets for participating departments. Asset Management is available for use to track other IT assets by request.
Configuration Management
Configuration Management is the process that focuses on operational usage, impacts to service, and logical relationships between Configuration Items (CIs).
TeamDynamix (TDX)
TeamDynamix is a SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS.