Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
This article is to assist Voting CAB members, ECAB Approvers, and Change Reviewers (departmental approvers) to use the My Approvals tab to approve or reject change orders brought forward for review.
Note: There can only be one vote per department.
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This article links to the main Transact Payments help page maintained by MSU staff.
This article includes known issues in the TeamDynamix work management solution (ITSM, ESM, PPM, and related integrations but not including iPaaS).
Summary of upcoming changes with the new release of TeamDynamix.
Standards for how Support Groups should be structured in TeamDynamix.
TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.
Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.
Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.
This article links to instructions how to deeplink items or categories for the CashNet Storefront.
Following these steps will complete the prerequisites for getting access to the Promapp process mapping tool used at MSU.
How to request additional permissions be added or removed for a user in TeamDynamix (TDX) using the access request form.
The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.
Step-by-step Instructions of creating tickets in TeamDynamix
This article provides a workaround for "An error has occurred. The problem has been logged for the system administrator."