Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
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This article links to the main Transact Payments help page maintained by MSU staff.
ChatGPT EDU is Michigan State University’s enterprise version of OpenAI’s conversational AI platform. It provides a secure, compliant environment for teaching, research, and administrative productivity. Unlike public versions of ChatGPT, the EDU Edition offers enhanced data privacy, institutional protections, and MSU-managed access.
The Codex Extension is included with Michigan State University’s ChatGPT Edu subscription, available through the MSU Tech Store. It allows MSU faculty, staff, and students to use OpenAI’s model for AI-assisted code generation and automation within local development tools such as Visual Studio Code, Cursor, and Windsurf.
Copilot Agents—created through Microsoft Copilot Studio—allow MSU users to build AI-powered assistants that automate workflows, answer questions, and retrieve institutional information. Integrated within MSU’s secure Microsoft 365 environment, Copilot Agents can support students, faculty, and staff by streamlining routine tasks and enabling department-specific automation.
Google Cloud Platform (GCP) provides MSU users with scalable, enterprise-grade infrastructure for cloud computing, data management, and AI development. Within GCP, Vertex AI offers a full suite of tools for building, training, deploying, and managing machine learning (ML) and artificial intelligence (AI) models. GCP Vertex AI is designed for research and institutional projects that require advanced data handling, model governance, and integration across Google’s cloud ecosystem.
Google Gemini is an advanced multimodal AI model developed by Google, designed to handle a broad range of creative, technical, and analytical tasks. It supports text generation, image creation, and speech understanding. It is available to Michigan State University (MSU) faculty, staff, and students at no additional cost through the Google Workspace for Education Fundamentals edition, while adhering to MSU’s data protection policies.
Google NotebookLM is now available to Michigan State University (MSU) faculty, staff, and students as part of Google Workspace for Education Fundamentals edition.
NotebookLM is AI-powered research and learning assistant that helps users organize, summarize, and analyze content drawn exclusively from their own uploaded materials. Unlike other AI chatbots, NotebookLM works only with the sources you provide—ensuring that summaries, notes, and insights are grounded in verified information.
Microsoft 365 Copilot is an AI-powered productivity assistant integrated into Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and Teams. It uses large language models (LLMs) and Microsoft Graph data—like your emails, meetings, documents, and chats—to enhance productivity, streamline workflows, and improve content creation across the Microsoft 365 suite.
Microsoft Copilot (Enterprise) is an AI-powered chat and productivity assistant available to all MSU faculty, staff, and students with a Microsoft 365 license. It provides conversational help, research support, and content generation directly through Microsoft’s secure enterprise environment. This tool is included at no additional cost and can be accessed through the web, Windows 11, or Microsoft Edge.
The OpenAI API Platform allows MSU developers, researchers, and departments to integrate OpenAI models programmatically into applications using secure API keys. Projects are managed under MSU’s enterprise OpenAI organization with role-based access, project-based billing, and data protection aligned with university policy.
This document provides an overview of key elements of Effort Reporting as well as new terminology and expectations to help ensure successful Effort Reporting engagement.
To ensure timely responses and maintain compliance with our Service Level Agreement (SLA), it's essential to update the status of tickets promptly. This article provides a clear explanation of the Ticket Response SLA criteria and includes guidance on how to manage ticket statuses to avoid SLA violations.
This article will collect questions about the new TeamDynamix User Interface (the v12 update).
Emails sent with any of the conditions listed in this article will be prevented from creating a ticket in TeamDynamix. This is meant to sanitize inputs and prevent competing auto-replies from creating infinite loops in processing.
This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.
Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.
This video covers the basics of TeamDynamix and how onboarding to it may improve your processes and workflows.
Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.
Standards for how Support Groups should be structured in TeamDynamix.
This article details the main differences between the formerly used CA Service Desk system and the new TeamDynamix (TDX) one.
TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.
Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.
Windows Plan Manager is a downloaded application that allows users to interact with, create, modify, and manage waterfall plans and tasks without needing to sign into a web interface and without having to worry about other users’ live actions affecting your view of a plan. There is a required sign-on before a project plan can be accessed, and once authenticated users can only access projects which they are a resource on or are the manager of.
This article links to the TDX KB for more.
This Article explains why using a Form in TeamDynamix (TDX) helps ensure that your issue gets to the right group with the right information right away, reducing frustration and saving time.
Following these steps will complete the prerequisites for getting access to the Promapp process mapping tool used at MSU.
Step-by-step Instructions of creating tickets in TeamDynamix
Following these steps will download and install the TeamDynamix Mobile App to your device.
Following these steps will update the time entered on a ticket in the TeamDynamix system.
Following these steps will change your Dark Mode setting in TeamDynamix. You can set it to Light, Dark, or to use Default Settings.
Following these steps will remove or re-add the confidential data banner from the TeamDynamix Client Portal homepage.
Following these steps will add time to a project for Effort Reporting.
Following these steps will add time and effort for reporting to a ticket in TeamDynamix (TDX).
Following these steps will add administrative time for Effort Reporting.
Following these steps will record your Out of Office time for Effort Reporting.
How to request additional permissions be added or removed for a user in TeamDynamix (TDX) using the access request form.
The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.
This article provides a workaround for "An error has occurred. The problem has been logged for the system administrator."