TeamDynamix (TDX) - Ignore List for Emails Received into TeamDynamix

Overview

In order to sanitize inputs into TeamDynamix and to prevent looping behavior that could be triggered by competing auto-replies, the rules in the table below are in place to prevent ticket creation if any of the listed conditions exist.

Table of Ignore Rules

Filter Type Condition
Subject Contains Thank You for Your Submission
Subject Contains Unable to Match Reply
Subject Contains Reply to Existing 
Subject Contains Out of Office AutoReply 
Subject Contains Activation of NetID
Subject Contains Undeliverable:
Subject Contains Automatic Response
Subject Contains Automatic reply:
Subject Contains Auto-Reply
Subject Contains Unable to process your [...]
Subject Contains Delivery delayed:
Subject Contains We Received Your Inquiry
Subject Contains I HOPE TO WORK TEACHER OF MATH AT MSU IN DUBAI AFTER DO
Subject Contains Call for Papers
Subject Contains This is an automated response from the MSU Office of Financial Aid
Subject Contains Admissions2015
Subject Contains J30TAUD AH TermAudt Full Load Success Report
Subject Contains Delivery Status Notification (Failure)
Subject Contains Your one-time passcode to view the message
Subject Contains Delivery report
Subject Contains failure notice
Subject Contains Thank You for Your Email
Body or Subject Contains Delivery has failed to these recipients or groups
Body or Subject Contains Thank you for submitting ticket 
Sender Address Contains @LIST.MSU.EDU
Sender Address Contains ITHELP@MSU.EDU
Sender Address Contains GALAXY@BACKUPCS1.AIS.MSU.EDU
Sender Address Contains ITSUPPORT@CVM.MSU.EDU
Sender Address Contains FINAID@
Sender Address Contains POSTMASTER@MAIL.LIB.MSU.EDU
Sender Address Contains MAILER-DAEMON@
Sender Address Contains TCOM@MSU.EDU
Sender Address Contains CONTACTMSU@MSU.EDU
Sender Address Contains @NMSERV1.ATS.MSU.EDU
Sender Address Contains ROOT@NETSEC-LOG3.ATS.MSU.EDU
Sender Address Contains ITSERV@MSU.EDU
Sender Address Contains @LINK.ATS.MSU.EDU
Sender Address Contains ADMIN@GUILINCABLE.COM
Sender Address Contains ADMIN@MYDOMAIN.COM
Sender Address Contains ADMIN@SOHOFAIR9.COM
Sender Address Contains ABUSE@AMAZON.COM
Sender Address Contains NOREPLY.RCPD.K3000@CAMPUSAD.MSU.EDU
Sender Address Contains UMBCHELP@RT.UMBC.EDU
Sender Address Contains LIZLYNCH@MSU.EDU
Sender Address Contains HELP.GLERL@NOAA.GOV
Sender Address Contains MYSOFT@MSU.EDU
Sender Address Contains MSUIT.TDXNOTIFICATIONS@ITSERVICES.MSU.EDU
Sender Address Contains ITS.SA.TDXANNOUNCE@MSU.EDU
Message Header Contains network-alerts@merit.edu
Message Header Contains itsmwreq@msu.edu
Message Header Contains ITS.AssetValidation@msu.edu

Details

Article ID: 1843
Created
Tue 8/29/23 9:52 AM
Modified
Tue 8/29/23 9:52 AM

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TeamDynamix (TDX)
TeamDynamix is a SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS.