Navigation
Select a link below to jump to that section:
Before You Begin
You must have an Analyst or Technician role in TeamDynamix to use this process and have an MSU Net ID
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Logging In
Navigate to https://ithelp.msu.edu in a web browser and select Sign-In near the top-right-hand corner of the page to log in with an MSU Net ID.
While some features of the Client Portal are available without signing in, doing so will ensure access to all available resources.
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Main Page
The main Client Portal page has a wealth of information and options to assist you on your IT journey. The image below details the different sections of the main page. Descriptions of each section follows below.
Search
Whether you’re looking to request a specific service or review a knowledge article, you can use the global search near the top-right-hand corner of the page to quickly find what you need.
Use the drop-down button on the left to limit results to either the Knowledge Base or the Service Catalog (default is to search both at once)
Searching for your submitted Tickets
To find tickets that you have submitted through TeamDynamix, do not use this search box. Instead select Services from the Menu Bar and then select Ticket Requests from the Service Catalog page.
Menu Bar
The green bar across the top appears on every page in the Client Portal. You can use the IT Help option in this menu to return to the main Client Portal page from anywhere in the site. For non-project work, the most common items used here are:
- Services - takes you to the Service Catalog to search through what MSU IT has available; and
- Knowledge Base - takes you to the top level of the MSU IT Knowledge Base where you can browse or search for articles
Get IT Help
Situated just below the Menu Bar, this section contains buttons to high priority actions you may need to take:
- Reset Password - Reset your NetID Password
- Search for Answers - Browse the Knowledge Base by category, popularity, etc
- Request Access - Request Access to IT systems across campus
- Check Systems - Goes to the system status page containing information for both unexpected outages and planned maintenance
- Provide Feedback - Submit feedback to MSU IT about your experiences
- Submit a Request - Submit a Quick Request (ie generic) ticket to the IT Service Desk
If you know the Service your request is for, try using the global search to find it in the Service Catalog. This may provide an opportunity for self-service, or to a tailored request form that will ensure your request reaches the right group with the right details as fast as possible.
News Feed
Timely information that isn't necessarily about an outage or scheduled maintenance gets posted to this section to raise awareness.
How do I...
In addition to the Get IT Help section, this is a curated list of useful articles and websites with instructions how to perform various actions you may need to take around campus.
Live Support Options
If you have not been able to find the answer to your question or resolve your issue via self-service, the IT Service Desk is ready to assist. This section lists the various ways you can contact them.
Live Chat
In the bottom-right corner of the main page there is a green chat icon you can select to get connected to an IT Service Desk analyst and get live assistance over chat.
I want to
Here a number of the most popular Service Offerings are listed for your convenience.
Additional Resources
This section is a collection of other useful resources for other groups around campus.
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Support
For additional information or support using the TeamDynamix Client Portal, contact the IT Service Desk at (517)432-6200.
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