Change Management - Create Change

how-to public

Login: https://tdx.msu.edu/TDNext/Home/Desktop/Default.aspx
Technicians can submit changes by using one of the two options:
- Option 1: On the Technician Desktop, within the Technician Quick Links section, select the Create a Change button.
- Option 2: Select the Tickets tab or select Tickets from the Applications Menu in the upper left-hand corner.
Select the +New button and select Change Form.
Fill in all required ticket information using the Change Ticket Anatomy guide.
After you select the Save button, use the "View the change your just created" link to return to your change.
You must create a maintenance activity to add the change to the Change Calendar and allow the workflow to continue.
From the +Add menu, select Maintenance Activity.
Complete the following New Maintenance Activity fields:
- Title: Change Order # - Change Type - Order Summary (See example below)
  - Example: 316 - Normal - Export DC Oracle routes to OCI on Chicago routers CI
- Start Date: Enter schedule Start Date and Time
- Due Date: Enter schedule End Date and Time
- Responsible: Change Release Owner from the change
Assets/CIs: Select the down arrow under Assets/CI and select the CI(s) listed. This list is populated from the CIs you selected on the change.
Ensure there are no Detected Conflicts before proceeding. Note: Change Deferment Windows will also be shown here as well.
Select the Save button to finish creating the maintenance activity.
On the change screen, locate the Create Maintenance Activity Workflow Task, and select Mark Complete to reflect that you have completed the task.
Once the change has been implemented, select the Appropriate Closure Code
Locate the pending Maintenance Activity and select Mark Complete.
The change order workflow will update the status to resolve.

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Article ID: 1260

Created

Tue 4/18/23 4:29 PM

Modified

Fri 1/12/24 1:07 PM

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Change Management - Create Change

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