Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (13)

CA Service Management

CA Service Management is an ITSM solution that helps MSUIT manage their core IT services, tasks, and infrastructure, including tracking requests, incidents, changes, assets, and workflow processes.

Jira

Jira is an issue and project tracking tool to plan, track and manage projects.

PCI Compliance Program

Management and enforcement of the Payment Card Industry Data Security Standard (PCI DSS)

Promapp

Promapp is a web-based application used to create, navigate, share and change business processes, enabling quality assurance, risk management and business continuity. Promapp provides an intuitive online process mapping tool, a central cloud-based process

Salesforce

Customer / Constituent Relationship Management. CRM system allows organizations to manage relationships and the data and information associated with them.

TeamDynamix (TDX)

TeamDynamix is a SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS.

Transact Payments

Front end stores system for MSU Financial Transactions.