Asset Management is the process of tracking IT assets across the whole life cycle, from the point of procurement through disposal. MSU IT has identified that this process will include desktops, laptops, and tablets for participating departments. Asset Management is available for use to track other IT assets by request.
CA Service Management is an ITSM solution that helps MSUIT manage their core IT services, tasks, and infrastructure, including tracking requests, incidents, changes, assets, and workflow processes.
Configuration Management is the process that focuses on operational usage, impacts to service, and logical relationships between Configuration Items (CIs).
Knowledge Management (KM) is the process to identify, create, represent, distribute, and enable adoption of learning experiences. Such learning experiences encompass knowledge, either embodied in individuals or embedded in organizational standards and practices.
Management and enforcement of the Payment Card Industry Data Security Standard (PCI DSS)
Promapp is a web-based application used to create, navigate, share and change business processes, enabling quality assurance, risk management and business continuity. Promapp provides an intuitive online process mapping tool, a central cloud-based process
Customer / Constituent Relationship Management. CRM system allows organizations to manage relationships and the data and information associated with them.
TeamDynamix is a SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS.
Front end stores system for MSU Financial Transactions.