Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (14)

Enterprise Integrations

Enterprise Integrations provide the ability to move and share data between systems, databases, and various other types of data sources and data consumers associated with the university.

Jira

Jira is an issue and project tracking tool to plan, track and manage projects.

PCI Compliance Program

Management and enforcement of the Payment Card Industry Data Security Standard (PCI DSS)

Promapp

Promapp is a web-based application used to create, navigate, share and change business processes, enabling quality assurance, risk management and business continuity. Promapp provides an intuitive online process mapping tool, a central cloud-based process

Salesforce

Customer / Constituent Relationship Management. CRM system allows organizations to manage relationships and the data and information associated with them.

TeamDynamix (TDX)

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

Transact Payments

Front end stores system for MSU Financial Transactions.

CA Service Management

CA Service Management is an ITSM solution that helps MSUIT manage their core IT services, tasks, and infrastructure, including tracking requests, incidents, changes, assets, and workflow processes.