Business Capability and Process Automation

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (6)

Customer Relationship Management

Customer Relationship Management (CRM) service provides technology that allows MSU to reach past the local Spartan community across the globe. It allows meaningful connections with donors, current and prospective students, researchers, parents, and affiliates.

eCommerce

Visit https://ecommerce.msu.edu to learn about best practices, Michigan State University standards, and available tools for accepting credit and debit card payments at MSU.

Enterprise Integrations

Enterprise Integrations provide the ability to move and share data between systems, databases, and various other types of data sources and data consumers associated with the university.

Mobile Application Management

MSU Mobile application development, maintenance, and integration.

TeamDynamix (TDX)

TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.

Vended Product Administration

Vended Product Administration is the management and maintenance of vended product platforms.