Customer Relationship Management

What Is the Service?

Customer Relationship Management (CRM) service provides technology that allows MSU to reach past the local Spartan community across the globe. It allows meaningful connections with donors, current and prospective students, researchers, parents, and affiliates.

Who Is Eligible to Use It?

The CRM Team supports MSU Departments with configuring and administrating Salesforce environment and applications.

How Do I Use It?

Key Components of Customer Relationship Management include:

  • Assistance with Salesforce Licensing Management
  • Data integrations with other MSU Systems
  • Salesforce Workflow Management
  • Salesforce development and administration.