Aura Messaging

Unified Messaging is a feature of the Avaya voicemail system that allows users to receive copies of voicemails left on their work phone in their MSU email account. This allows the user to know that a message was left for them and allows them to listen to it over their computer remotely. Users can also use the Web Access function to listen to their voicemails through a web browser. Unified Messaging requires no software to be installed, but the user will need an application that can play “PCM-U” encoded WAV files (Windows Media Player should be able to do this by default). There is no additional cost for this feature.

• Web-based access to messages (via Internet Explorer only): Users can access voicemails via a web browser and listen to messages with computer speakers or have the voicemail system call them: http://www.telecom.msu.edu/vm
• Notify Me: A customizable version of Unified Messaging that allows users to determine how to be notified of messages in their mailbox, including email and SMS notifications. A copy of the message can be included with the notification via email.
• Reach Me: A feature that forwards calls to a phone on a schedule that the users define. It also allows users to define a list of numbers that they want called and if they want to screen calls before they accept them.
• Manage Your Greetings: play and re-record your greetings from your computer. Manage your out-of-office greeting without having to re-record your primary greeting.

You can submit a service request to get access to the Unified Messaging or Voicemail Web Access portal using the Update an Existing Phone option.

Users can also go to the Telecom Self-Service Portal and click on the Voicemail tab to upgrade their account to allow access.

You can download our user guide here: https://go.msu.edu/avayaguide