Avaya Aura Messaging - General Information about the Voicemail System

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• Overview
• Voicemail Features
• User Guides
• Remote Access to Voicemail

Overview

The Avaya Aura Messaging system is a voicemail platform that offers Unified Messaging, Reach Me, Notify Me and many other features.

• Access the Avaya Aura Messaging Web Access site for system preferences
  If you receive an error that says “You Are Not Allowed to Log In” please submit a service request to activate Unified Messaging Voicemail for your phone number. You can do this from the Update an Existing Phone form on the following page Aura Messaging service page (link).

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Voicemail Features

• Website to manage mailbox – Users can manage voicemail messages and preferences via a web browser.
  • URL: https://www.telecom.msu.edu/vm (link)
• Manage Preferences 
  • Notify Me – A customizable version of Unified Messaging that allows users to determine how to get notified of messages in their mailbox, including email and SMS notifications.
  • Greetings – Listen to and record your name, personal greeting and extended absence greeting. 
  • Reach Me – A feature that forwards calls to a phone on a schedule that the users define. It also allows users to define a list of numbers that they want called and if they want to screen calls before they accept them.

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User Guides

• View the Avaya Aura Messaging quick reference guide.
• View the Avaya Aura Messaging user guide.

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Remote Access to Voicemail

1.  Dial 517-432-0000 (can be performed on any phone)
   If you call from the phone number configured with EC500, then this will skip the following steps and take you directly to your voicemail box where you can login.
2.  Press #
3.  Enter 5-digit campus extension
4.  Enter voicemail password (Contact the IT Service Desk for a password reset or use this link)

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