Avaya Aura Messaging - General Information about the Voicemail System

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• Overview
• New Features
• User Guides
• Additional Information

Overview

The Avaya Aura Messaging system is a new voicemail platform that offers Unified Messaging, Reach Me, Notify Me and many other new features.

• Access the Avaya Aura Messaging Web Access site for system preferences
  If you receive an error that says “You Are Not Allowed to Log In” please submit a service request to activate Unified Messaging Voicemail for your phone number. You can do this from the Update an Existing Phone button at the right of this article, or from the Aura Messaging service page (link).

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New features

In addition to the Unified Messaging (voicemail to email notification) that users enjoy today, the following new features are also available:

• Updated website to access messages – Users can access voicemails via a web browser and listen to messages with computer speakers or have the voicemail system call them
  • URL: https://telecom.msu.edu/vm (link)
  • Instructions: See pages 5-7 of this PDF (link) for step-by-step instructions with screenshots.
• Reach Me – A feature that forwards calls to a phone on a schedule that the users define. It also allows users to define a list of numbers that they want called and if they want to screen calls before they accept them.
• Notify Me – A customizable version of Unified Messaging that allows users to determine how to get notified of messages in their mailbox, including email and SMS notifications.
• Familiar user interface – The interface is familiar to users if they own a cell phone. For example, users will press "1" to listen to messages, "7" to delete, "9" to save, etc.

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User Guides

• View the Avaya Aura Messaging quick reference guide.
• View the Avaya Aura Messaging user guide.

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Additional Information

Users who cannot access the Aura Messaging portal online are still able to remotely check their voicemail messages using the phone system.  The additional features listed above will not be available, however. To do this:

1.  Dial 517-432-0000 (can be performed on any phone)
   If you call from a phone number associated with your Telecom account then this will skip the following steps and take you directly to your voicemail menu.
2.  Press #
3.  Enter 5-digit office phone extension
4.  Enter current voicemail password (Service Desk analysts can reset this password over the phone, via Tools365, after a basic ID check)

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