Conferencing and Telephones

The Avaya Aura Messaging system is a new voicemail platform that offers Unified Messaging, Reach Me, Notify Me and many other new features.

This article contains instructions on dialing your campus phone.

This article contains information related to the Avaya campus PBX telephone system.

This article links to a couple resources related to the use of WebEx in the Minskoff Pavillion.

This article provides a list of rooms that are configured to use the COM video conferencing infrastructure.

This article provides Polycom quick tips.

The Unified Communications Team currently recommends two vendors for the purchase of headsets that are compatible with their Avaya telephones.

This article contains information related to handheld radios on MSU's campus.

Gives details on what to enter for your extension and password when using Avaya Workplace

This article provides information on assistive listening devices.

This article contains information related to Avaya Workplace, the softphone software solution MSU uses via Avaya.

EC-500 is a feature that allows users to control how they receive the calls that come to their Avaya Campus PBX telephone. By enabling the EC-500 feature, calls can ring on the users' desk telephone and on their cellular telephone simultaneously.

This article provides an overview and how to request N-Focus.

MSU IT Telecom Services billing varies depending on the services performed.

This article provides information about Telecom Self-Service Portal.

This article provides an overview of video and conferencing and recording service available at Michigan State University.

This article provides an overview of the Avaya Aura Messaging System

This article will serve as a guide for troubleshooting and general knowledge.

Links to User Guides and Quick Reference Guides for various phone models used across campus.

This article contains a list of telecommunication services available.

This article provides information on audio-conferencing services options to allow individuals to communicate and collaborate with each other.

This article contains information related to recording calls with the Avaya phone system.

This article contains information related to MSU's campus information and directory services.

This article describes an overview of the various ways for campus departments to contact employees

This article provides an overview of automatic call distribution (ACD) and how to request consultation for automatic call distribution (ACD).

This article contains information related to E-911.

This article provides an overview of Session Initiation Protocol (SIP) and how to request this service.

This article provides information about training guides to Telecommunication Services.

This article describes how to make video conference calls using COM Gatekeepers from outside the MSU Network.

This article describes how to start and stop video using a Polycom real presence groups.

This article contains video instructions on how to use some telephone features.

If you want someone else to be able to schedule Zoom meetings on your behalf, you have to grant them rights to do so. This article shows how.

If a Zoom meeting has a password enabled, someone may have trouble locating it. This article gives some places to look.

If someone has an existing scheduled meeting and needs to add a password to it, this article details how. The change to require passwords for new meetings will not set this for already existing meetings.

This message is because the Avaya Agent for Desktop application cannot connect to the licensing server. The user can use the software with this message for 30 days before connecting to the license server.

This article provide the process for handling A205C conference phone not dialing out.

Warning on phones can be accepted/ignored: "certificate warning" expires 2022-01-10:T21:41:17 SLA monitor server Issuer MSU SMGR CA serial number 4F04dd2728#5A0B4

Cell phones can be set to silence or block all numbers that do not show up in its contacts or recents. This will affect all calls coming from EC500, which show up as restricted.

For customers who are using the Avaya Workplace application and are having issues receiving calls, or having constant messages of "Lost connection to the server", this guide shows how to pull down the application configuration updates.