Jamf - End User Experience for Microsoft AutoUpdate on macOS

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Overview

Automatic updates are enabled for all Microsoft applications by default. This includes the following:

  • Microsoft Excel
  • Microsoft OneNote
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Teams
  • Microsoft Word
  • OneDrive

The Microsoft Automatic Updater (MAU) will begin silently upgrading any applications it can as soon as they are detected. A deadline will be set for five days after detection.

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From Five Days Until Two Days Before the Deadline

For any open applications MAU will display the following notification in Notification Center:

Screenshot

This alert remains on screen until acknowledged. If a user selects Update Later the Notification Center alert will display again every 12 hours for 3 days.

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From Two Days Before Until the Deadline

After the third day, MAU will stop using the macOS Notification Center for alerts and will begin using the following pop-up dialog clearly stating the deadline.

The deadline is 5 days from when the update was first detected. This means that most users will see this dialog every 12 hours for 2 days before the deadline is reached:

Screenshot

This dialog will only remain on screen for 60 seconds if not acted upon. It will reappear every 12 hours.

If the user does acknowledge the deadline dialog, they will have the option to Snooze the alert for various periods of time depending on how far away they are from the deadline. The selected option will override the default 12 hours.

Screenshot

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At and Beyond the Deadline

Once the deadline arrives, or has passed, users will be presented with a countdown timer that cannot be closed. When the timer expires any open Office applications will be closed and updated. The dialog will remain on screen during this process as seen below.

Screenshot

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Details

Article ID: 1585
Created
Wed 4/26/23 11:48 AM
Modified
Thu 7/6/23 1:27 PM