Telecom - Links to Service Guides

Navigation

Select a link below to jump to that section:

• Assistive Listening Device
• Audio Conferencing
• Automatic Call Distribution (ACD)
• Avaya Aura Messaging
• Avaya Call Recording
• Avaya Campus PBX Telephone System
• Avaya Workplace (Softphone)
• Cable TV
• Campus Information and Directory
• E-911
• EC-500 Extension to Cellular
• Headsets
• N-Focus Call Reporting
• Radios
• Session Initiation Protocol (SIP)
• Telecom Self-Service Portal
• Telephone User Guides
• Unified Messaging
• Voicemail

Assistive Listening Device

See here (link, KB 1491)

• An assistive listening device is a device that is used to improve hearing ability for people in a variety of situations whether they use or do not use hearing aids.

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Audio Conferencing

See here (link, KB 1026)

• Audio-conferencing services options allow individuals to communicate and collaborate with each other using technology like conference phones and Zoom.

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Automatic Call Distribution (ACD)

See here (link, KB 1492)

• Telecom employees will consult with you to design your call center to help you manage your incoming call flow based on the needs of your operation.

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Avaya Aura Messaging

See here (link, KB 861)

• The Avaya Aura Messaging system is a voicemail platform that offers Unified Messaging, personal faxing, Reach Me, Notify Me and many other unified communications features.

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Avaya Call Recording

See here (link, KB 1210)

• Record your inbound customers calls automatically and replay them as needed for quality control, training and operational management.

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Avaya Campus PBX Telephone System

See here (link, KB 1219)

• The Avaya Campus PBX provides a common communications platform used by hundreds of departments on campus including campuses in Detroit and Grand Rapids.

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Avaya Workplace (Softphone)

See here (link, KB 1023)

• Telecom offers several Avaya “softphone” applications that allow you to place and receive phone calls from your internet connected device.

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Cable TV

See here (link, KB 926)

• MSU's campus cable television network serves university-owned department buildings, residence halls and university apartments owned and operated by Michigan State University.

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Campus Information and Directory

See here (link, KB 1027)

• Internal directory services, directory maintenance, external directory services, local directory, national directories, international directories

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E-911

See here (link, KB 1499)

• The Avaya Campus PBX allows each user to have access to both E-911 and Reverse 911 service which requires a dedicated MSU telephone number for each physical telephone set. Calls to 911 send the specific building name and room number to the Ingham County 911 dispatch center.

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EC-500 Extension to Cellular

See here (link, KB 876)

• Extension to Cellular (EC-500) is a feature available to all Avaya Campus PBX users that allows users to integrate their cell phones with their desk telephones. The integration of the two devices enables users to seamlessly migrate calls between devices and control when calls are received at either device.

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Headsets

See here (link, KB 875)

• Telecom has many options for call-center workers, receptionists and other employees who desire headsets.

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N-Focus Call Reporting

See here (link, KB 1493)

• The tool provides easy-to-understand yet in-depth analysis that allows managers to make informed, timely decisions to improve the Avaya call-center performance.

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Radios

See here (link, KB 1171)

• Telecom repairs all two-way radios.

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Session Initiation Protocol (SIP)

See here (link, KB 1498)

• Session Initiation Protocol (SIP) is a communications protocol used for controlling multimedia communication sessions.

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Telecom Self-Service Portal

See here (link, KB 1024)

• This secure website allows you to get the latest software downloads and documentation for several enhanced services provided by Telecom.

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Telephone User Guides

See here (link, KB 874)

• See the full collection of user guides for telephones, radios and other Telecommunication equipment available.

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Unified Messaging

See here (link, KB 861)

• Unified messaging on the Avaya Aura Messaging voicemail system allows users to listen to or read their voice messages from their email, desk phone, mobile phone or computer.

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Voicemail

See here (link, KB 1020)

• Telecom department hosts a campus voicemail solution that offers unified communications features such as email notifications of voice messages, time of day greetings and much more.

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