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This is an index of public knowledge articles related to Telecom. It does not include articles marked "Internal Only". It is updated manually as needed.

This article contains instructions on dialing your campus phone.

Gives details on what to enter for your extension and password when using Avaya Workplace

For customers who are using the Avaya Workplace application and are having issues receiving calls, or having constant messages of "Lost connection to the server", this guide shows how to pull down the application configuration updates.

This article contains a list of telecommunication services available.

MSU IT Telecom Services billing varies depending on the services performed.

This article contains information related to the Avaya campus PBX telephone system.

Cell phones can be set to silence or block all numbers that do not show up in its contacts or recents. This will affect all calls coming from EC500, which show up as restricted.

This article contains information related to Avaya Workplace, the softphone software solution MSU uses via Avaya.

This article provides an overview and how to request N-Focus.

This article will serve as a guide for troubleshooting and general knowledge.

This article provides information about Telecom Self-Service Portal.

EC-500 is a feature that allows users to control how they receive the calls that come to their Avaya Campus PBX telephone. By enabling the EC-500 feature, calls can ring on the users' desk telephone and on their cellular telephone simultaneously.

Links to User Guides and Quick Reference Guides for various phone models used across campus.