What Does it Do?
Capture your inbound customers calls automatically and replay them as needed for quality control, training and operational management.
Where Can I Access It?
The portal is available at callrecording.telecom.msu.edu/Encore/Portal (link). You must be on the Telecom VPN to access this url.
Benefits
All calls are recorded to a primary departmental number, no matter who answers the calls. Recorded calls can assist with training, call quality monitoring, operational compliance and regulatory requirements.
Key features
- Authorized users have a secure browser-based access to recordings for easily searchable play back.
- Avaya recording licenses can be purchased or leased for each concurrent user.
- Recordings are stored on a secure server for 62 months.
Training Requests
The Unified Communications team provides training for this product. Submit a ticket to the IT Service Desk to request a consultation.