Telecommunication Systems employees will consult with you to design your call center to help you manage your incoming call flow based on the needs of your operation.
Automatic call distribution (ACD) is an application that enables your call-center agents to most efficiently serve callers with customized call routing and call queuing, service observation capabilities for training and quality assurance, real-time and historical statistics, and telecommuting/remote-worker options.
To request a consultation for your area about ACD, please use the Request a Telephone Consultation button on the right side of this article.