Genesys Cloud - Minimum System Requirements

In order to use Genesys Cloud as an agent, you must be on a PC that meets or exceeds the following requirements:

• 64-bit operating system
• 4 GB RAM minimum (8 GB RAM recommended)
• Dual-core processor
• One of the following operating systems:
  • Mac OS — two versions previous to the current release
  • Windows — 10, or 11
• Virus Scanner (such as those supported by MSU)
• One of the following web browsers
  • Chrome (current major release or one previous)
  • Firefox (current release, one version previous, current ESR release, or transitional ESR release)
• USB or other wired headset
  • Genesys does not recommend using Bluetooth headsets, including Apple Airpods, Apple iPhone Wireless Headphones or Beats Pro Wireless headphones.
• Wired Internet Connection
  • An internet connection of 25 MB/s download and 5 MB/s is required.  DSL, Cable Modem, Fiber providers or providers included with your apartment or HOA are acceptable.  Satellite or low-orbit providers such as HugesNET and Starlink are not supported.
  • It is highly recommended that agents use a wired connection rather than WiFi to connect to the internet.