Genesys Cloud - Minimum System Requirements

In order to use Genesys Cloud as an agent, you must be on a PC that meets or exceeds the following requirements:

  • 64-bit operating system
  • 4 GB RAM minimum (8 GB RAM recommended)
  • Dual-core processor
  • One of the following operating systems:
    • Mac OS — two versions previous to the current release
    • Windows — 10, or 11
  • Virus Scanner (such as those supported by MSU)
  • One of the following web browsers
    • Chrome (current major release or one previous)
    • Firefox (current release, one version previous, current ESR release, or transitional ESR release)
  • USB or other wired headset
    • Genesys does not recommend using Bluetooth headsets, including Apple Airpods, Apple iPhone Wireless Headphones or Beats Pro Wireless headphones.
  • Wired Internet Connection
    • An internet connection of 25 MB/s download and 5 MB/s is required.  DSL, Cable Modem, Fiber providers or providers included with your apartment or HOA are acceptable.  Satellite or low-orbit providers such as HugesNET and Starlink are not supported.
    • It is highly recommended that agents use a wired connection rather than WiFi to connect to the internet. 
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