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In order to use Genesys Cloud as an agent, you must be on a PC that meets or exceeds the following requirements:
- 64-bit operating system
- 4 GB RAM minimum (8 GB RAM recommended)
- Dual-core processor
- One of the following operating systems:
- Mac OS — two versions previous to the current release
- Windows — 10, or 11
- Virus Scanner (such as those supported by MSU)
- One of the following web browsers
- Chrome (current major release or one previous)
- Firefox (current release, one version previous, current ESR release, or transitional ESR release)
- USB or other wired headset
- Genesys does not recommend using Bluetooth headsets, including Apple Airpods, Apple iPhone Wireless Headphones or Beats Pro Wireless headphones.
- Wired Internet Connection
- An internet connection of 25 MB/s download and 5 MB/s is required. DSL, Cable Modem, Fiber providers or providers included with your apartment or HOA are acceptable. Satellite or low-orbit providers such as HugesNET and Starlink are not supported.
- It is highly recommended that agents use a wired connection rather than WiFi to connect to the internet.