D2L - Best Practice and How To Resolve Quiz Issues in D2L

Summary

It is best to clear cache/cookies before taking a quiz in D2L. If you have a problem during a quiz, closing and re-launching your browser is the quickest fix.

Body

What Should I Do Before Taking a Quiz in D2L?

We recommend clearing your browser's cache and cookies before starting a quiz in D2L. You can find browser-specific instructions how to do this here: How to Clear The Cookies and Cache in Popular Internet Browsers (link).

What if I Have Problems During a Quiz?

The quickest solution to most quiz issues is to close your browser and re-open it, then re-launch the quiz. Your progress should be saved and you will resume where you left off. Contact the IT Service Desk if the problems persist.

Details

Details

Article ID: 1603
Created
Wed 4/26/23 3:58 PM
Modified
Fri 3/7/25 2:11 PM

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Learning Management Systems
Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.
Learning Management Systems Support
Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools.
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