Workstation Refresh

The Workstation Refresh service is a strategic initiative aimed at maintaining a modern, secure, and efficient computing environment across the organization. The service involves the systematic replacement and upgrade of aging desktop and laptop computers, peripherals, and related hardware on a scheduled basis—typically every 4 years.

Workstation Refresh Scope:

• Covers all end-user computing devices including desktops, laptops, monitors, docking stations, and accessories.
• Includes data migration, software installation, and user training as needed.
• May involve coordination with departments to align refresh cycles with operational needs.

WMS provides hardware refreshes to MSU departments to help:

• Assess: Inventory current assets and identify devices due for replacement.
• Plan: Develop a refresh schedule and budget, prioritize critical areas.
• Procure: Acquire new hardware based on standardized specifications.
• Deploy: Install and configure new devices, transfer user data, and decommission old equipment.
• Support: Provide post-deployment assistance and ensure smooth transition.

Key components of Workstation Refreshes include:

• Enhanced Performance: Ensure employees have access to reliable and high-performing devices to support productivity.
• Improved Security: Replace outdated systems that may no longer receive security updates, reducing vulnerability to cyber threats.
• Standardized Equipment: Promote consistency in hardware and software configurations to streamline support and reduce maintenance costs.
• Support of New Technologies: Enable compatibility with current applications and emerging technologies.

Benefits of Workstation Refreshes include:

• Enhanced compliance with IT policies and industry standards.
• Improved customer satisfaction and productivity.
• Reduced downtime and IT support costs.