What Is the Service?
Genesys Cloud is a cloud based omnichannel contact center platform designed to allow departments to manage their high-volume contacts using voice, chat, email, and text for interactions. This scalable system also includes options for conversational AI implementations as well as real time and historical reporting.
Who Is Eligible to Use It?
Departments who manage high volumes of contacts and are looking for efficient ways to improve communication, optimize staffing and provide operational analytics.
How Do I Use It?
Training is provided as part of project implementation of this service.