Data Storage Support

What Is the Service?

Google has imposed a limit on the amount of data higher education institutions may store in Google Drive, a change from the unlimited storage model previously provided to Michigan State University. This service is for individuals that need a direct consultation to help reduce their Drive storage footprint. Self-service guides related to this change can be found on the Google Storage Project Training and Support webpage.

Who Is Eligible to Use It?

Any MSU Google user that is impacted by new storage limits is eligible for this service. These new storage limits put in place are needed to provide equitable storage for all MSU-affiliated users to ensure compliance with the new Google Drive storage model. The Google Storage Project page on tech.msu.edu provides links to self-service training and resources to assist users in managing, migrating or reducing their data storage within Google. If you would like to get a direct consultation to help with your data storage needs, please request support through this form.

How Do I Use It?

If your current Google Drive storage exceeds 15GB: 

  • You must reduce your data storage.
  • Information on how to reduced or migrate data to a new storage solution such as Microsoft OneDrive or Elastic Storage, can be found on the Google Storage Project Training and Support webpage.
  • Accounts exceeding the 15GB storage limit will be suspended until data storage is reduced. 
  • Your ability to edit and add data will be frozen until your storage falls below the cap. 

If your current Google Shared Drive storage exceeds 25GB: 

  • You must reduce your data storage. 
  • If your storage exceeds 25GB your ability to edit and add any data will be frozen until your storage falls below the cap 
  • Information on how to reduce or migrate data to a new storage solution, such as Microsoft OneDrive or Elastic Storage. can be found on the Google Storage Project Training and Support webpage.
  • Accounts exceeding the 25GB will be suspended until data storage is reduced.
  • Your ability to edit and add any data will be frozen until your storage falls below the cap. 

If you need additional assistance, submit a request for support by completing this form.