Report an Error Encountered Due to the WAF

What Is the Service?

If you have received an ASW error page, believe that your site is being impacted by the Web Application Firewall, or would like to request a cache purge to address issues encountered, please submit the Report an Error Encountered Due to the WAF form.

Service Level Information

This service is supported during normal business hours. Service requests are typically processed within one business day.

Incomplete information may result in a delay fulfilling the request while additional information is gathered.

 
Report an Error Encountered Due to the WAF

Related Articles (1)

This article describes how to handle a website issue that is being blocked by the Website Application Firewall (WAF/ASW). Callers may say they received the error message "Sorry, an error has occurred" starting with "Incident ID," (IncidentID) or "ASW".