Respondus - What is the Help Center for LockDown Browser and Respondus Monitor

The Help Center is an in-app troubleshooting tool in Respondus LockDown Browser. It lets students and help desks quickly test equipment and fix technical problems during online exams.

Key Features

  • Pre-exam Webcam Check: Tests video and audio to make sure the webcam and microphone work before an exam starts.
  • System & Network Check: Runs fast diagnostics on computer speed, settings, and internet connections.
  • Knowledge Base & Support: Accesses FAQs or sends diagnostic test results directly to your school's help desk.
  • Live Chat: Provides real-time chat help for webcam or pre-exam setup issues.

How to Access the Help Center

  1. Login to D2L and navigate to the course containing the Respondus LockDown Browser quiz.
  2. Launch the quiz to open LockDown Browser.
  3. Click the Help Center button on the toolbar.
  4. Run the checks or select support options as needed.
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