Objective
The article should be used for technicians to identify where a change order may be delayed or stalled within the Change Enablement workflow. The article will outline key checkpoints, a description for each workflow step, and the recommended actions in order for the Change Orders to proceed through the workflow.
Environment
TeamDynamix
Before You Begin
Refer to the Change Enablement - How To Create a New Change
Steps
To manage Change Orders in the current workflow step(s):
| Workflow Step and Description |
Action Needed or Workflow Step Task |
|
Revise Change Order - Change has been identified as needing additional updates
Example of invalid dates:
|
- From the Change Order, select Edit
- Correct the Schedule Start and End Date
- Click Save
- Select Mark Complete
|
|
Change Ready for Review - Task to track if the change has been created and populated properly and is ready to be routed for review
|
- If the Change Order is ready to be reviewed by the Local Technical (LT) CAB, select Mark Complete
|
|
Internal Change Review - Non-Emergency Changes need to be presented to the Local Technical (LT) CAB for review.
|
- The Local Technical (LT) CAB is responsible for reviewing all non-emergency Changes before either approving them for implementation or forwarding them to the Change Manager for final approval
- Emergency Break / Fix, requires LT CAB and Change Manager approval before the Change Order can be closed
|
|
Implement Change - Task is waiting for a closure code to be selected
|
- Select the proper Closure Code
- No further actions are required
|
Additional Info
Where can I find my overdue tasks on the technician's dashboard?
