NBME Testing - General Information for ITSD - Internal Only

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Executive ITSD Summary

  • MSU-CHM users may run into issues trying to do NBME testing. If ITSD cannot resolve the issue, send a ticket to HIT Educational Technology to assist.
  • Mac users should use Safari to download the software, as it apparently makes a difference.
    • If this fails, some users have had success creating a separate user account on the Mac and using that exclusively for NBME testing
  • The newest version of the secure browsing software should be installed before every exam to ensure best compatibility (Link: https://wbt.nbme.org/wbtexam/home)

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What is NBME Testing?

NBME (National Board of Medical Examiners) exams are standardized assessments used in medical education for clerkship and subject exams. These exams are delivered through a Secure Browser that locks down your computer to prevent unauthorized access during testing. The exams are web-proctored, meaning you’ll be monitored remotely while taking the test.

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System Requirements

  • Supported OS: Windows 11 or macOS (latest versions recommended).
  • Not Supported: Linux, Chromebooks, virtual machines.
  • Hardware: Laptop/desktop with integrated webcam and microphone.
  • Internet: Reliable Wi-Fi; recommended speeds: Download 20+ Mbps, Upload 3+ Mbps.

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Pre-Exam Setup Steps

  1. Restart Your Computer: Ensures no lingering processes interfere with certification. On Mac, uncheck “Reopen windows when logging back in” during restart.
  2. Download the Latest Secure Browser: Go to http://wbt.nbme.org/exam. versions before installing the new one. Mac users should use Safari for downloading.
  3. Run Workstation Certification: Launch Secure Browser → Click Test Compatibility → Select Examinee Personal Laptop Certification. Complete the sample exam to confirm readiness.
  4. Re-Certify Before Each Exam: Any new software installed after certification can cause failure.

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Windows vs. Mac Differences

  • Windows: Use Task Manager (Ctrl+Shift+Esc) to close flagged apps.
  • Mac: Use Activity Monitor or Force Quit to terminate processes.
  • Mac-Specific Issues: If Secure Browser won’t launch or shows a white screen:
    • Ensure download via Safari.
    • If unresolved, create a new admin user account and reinstall the browser.

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Prohibited Applications

Close or uninstall:

  • Screen capture tools (Snagit, Greenshot)
  • Recording software (Panopto must be removed)
  • Messaging apps (Slack, Teams, Skype)
  • Cloud services (Dropbox, Google Drive)
  • Antivirus beyond Windows Defender (disable McAfee/Norton temporarily)

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Browser Recommendations

  • For Downloading: Safari (Mac), Chrome or Edge (Windows).
  • For Exam: Only the NBME Secure Browser is allowed.

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Best Practices for Test Day

  • Update to the latest Secure Browser version.
  • Fully restart your device just before the exam.
  • Disable unnecessary startup apps
    • Mac: System Settings → Login Items
    • Windows: Task Manager → Startup tab
  • Check Wi-Fi and reconnect to the strongest access point.
  • Plug in your laptop; avoid battery-only use.
  • Run the sample exam to confirm compatibility.
  • Keep tech support contact info handy.

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