Note: Features are scheduled to be released on May 16, 2026.
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AI Ticket Summaries generate two types of summaries on the ticket:
- Ticket Details: Gives a general summary based on the ticket's title, description, and any free text custom attributes.
- Recent Activity: Give a summary of the most recent Communication-type feed entries.
To view AI Ticket Summaries:
- In Work Management (TDNext), go to your ticket.
- At the top of the ticket, click in the View Ticket Summary panel.
- Summaries are generated whenever the 'View Ticket Summary' panel is expanded after opening or refreshing a ticket.
- Using AI ticket summaries leverages AI, which does not store your data or use your data for training new models. Your data is yours.
- The data used to generate AI ticket summaries is handled securely just like the rest of your TeamDynamix data.
- TeamDynamix confirmed that PII-protected data is secure and will not be captured, read, or displayed.
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Using Revise with AI
- Users can utilize Revise with AI to revise all of the text within a rich text editor by clicking the 'Revise with AI' button located in the toolbar. They will then be presented with a window to preview their revised text, which they can choose to accept or further refine.
- Users can also revise a portion of their text by highlighting the desired portion, then clicking the 'Revise with AI' button.
- Revise with AI uses AI to suggest improvements to the quality of text data.
- Using Revise with AI leverages AI, which does not store your data or use your data for training new models. Your data is yours.
- The data used to generate Revise with AI is handled securely just like the rest of your TeamDynamix data.
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