Avaya Workplace - How to Reset an Avaya Workplace Password

Objective

Following these steps will change the password on your Avaya Workplace account.

Environment

Avaya Workplace

Before You Begin

The phone extension must be assigned to you for this process to work. If it is not, then your supervisor may need to request a Telecom Consultation to assist getting everything set up on your behalf.

Steps

  1. Log in to the Telecom Self-Service Portal
  2. Select Softphone Options from the menu on the left side of the pageUploaded Image (Thumbnail)
  3. Confirm your Extension and click Change
  4. CAUTION -if you have an Avaya J series  model phone, this change will affect those phones, as it uses the same password.
  5. Follow the instructions on the change screen.  Be sure to meet all requirements.
  6. You're done! You've successfully set the password for your Avaya Workplace account.

Additional Info

If you are unable to reset your password this way, submit a Service Request and in the Comments field note that this is a request to change the Avaya login password for your extension and you were unable to do so from the self-service portal.

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