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Overview
From the Zoom desktop or mobile app, users can ask AI questions during live meetings, generate meeting summaries and action items, draft chat messages or Zoom Docs content, and review smart recordings after meetings. Zoom AI relies on meeting transcripts and other Zoom data to create summaries and insights. Generated content may contain errors and should be reviewed before sharing.
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Accessing Zoom AI in the Zoom App
Before using Zoom AI in the desktop or mobile app, Zoom AI features must be enabled in the Zoom web portal settings. To confirm Zoom AI availability:
- Open the Zoom desktop/mobile application.
- Join or start a meeting.
- Look for the Zoom AI "diamond" icon in the meeting toolbar.
If the icon does not appear:
- Update your Zoom application.
- Confirm Zoom AI is enabled in web browser Settings.
- Contact MSU IT Services if the feature is unavailable.
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During the Meeting: Using the Zoom AI “Diamond” Icon
When Zoom AI is enabled, a diamond icon appears in the Zoom meeting toolbar.
Start Zoom AI in a meeting
- Click the Zoom AI (diamond icon) in the toolbar.
- Enable necessary features such as Meeting Summary, Ask AI, Whiteboard.
The meeting host controls whether Zoom AI is active during a meeting. Participants can ask Zoom AI questions such as, “What did I miss?”, “Summarize the discussion so far.”, and “What are the action items?”, and receive generated real-time responses.
Zoom AI in Chat/Zoom Docs
- In Zoom Chat, select the AI icon to draft, suggest, or revise messages.
- In Zoom Docs, type “/” or click the Zoom AI icon to generate content or revise text.
Zoom AI Whitepaper
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Using Zoom AI with Zoom Docs (Canvas) in Desktop App
Zoom Docs (Canvas) can be accessed from the Zoom desktop application. To generate content:
- Open Zoom Docs (Canvas)
- Type “/” or select the Zoom AI icon.
- Enter a prompt to generate or revise content.
Using Zoom Canvas content generation and revision with AI
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After the Meeting: Smart Recordings and Summaries in the Zoom App
After a meeting ends, Zoom AI can automatically provide a structured meeting summary. Summaries typically include key discussion points, decisions made, and action items, as well as highlighted sections and AI-generated insights. Hosts can choose who receives the summary.
Accessing Smart Recordings
- Open the Zoom application
- Navigate to the meeting or Calendar tab.
- Select the completed meeting.
- Open the AI Summary.
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Data Privacy and Content Management
Zoom AI uses meeting transcripts, chat content, and other Zoom data sources to generate content and responses. Always review summaries and generated content before sharing; Zoom AI may make mistakes or omit context. Users can edit meeting transcripts, delete AI-generated content, and adjust retention settings. Zoom may temporarily retain content used to generate AI outputs for support and debugging purposes. Meeting summaries can be copied or forwarded, so avoid including sensitive information. Admins may restrict who can access summaries, or require authentication.
How Zoom AI features handle your data
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Best Practices
- Only enable Zoom AI when desired for your meeting.
- Structure meetings to improve summary accuracy.
- Review transcripts and summaries before distributing externally.
- Verify that third-party integrations are authorized within Settings if features are not working as expected.
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Help
If you cannot enable Zoom AI or see missing features:
- Check your Zoom web portal settings.
- Verify that your Zoom application is up to date.
- Contact MSU IT Services
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