NetID - How to Reset a NetID Password

Objective

Following these steps will reset your MSU NetID password.

Environment

N/A

Before You Begin

Locked Account: If your Okta account is locked you will not be able to change your password until after the lockout period. Wait 15 minutes and then try again.

Password Restrictions: Certain legacy systems are more restrictive on passwords than what Okta otherwise allows. Please see KB 1231 (link) for details.

Steps

Resetting a Known Password

1. Browse to https://auth.msu.edu
2. Sign in with your email address and current password
3. Click on your name in the upper right-hand corner and select Settings
   • Here, you may now see a green Edit Profile button. If so, click that and enter your password when prompted. Then continue the steps below.
4. Locate the Change Password box and enter the requested information
5. Click the Change Password button
6. You're done!

Resetting a Forgotten Password

1. Browse to https://auth.msu.edu
2. Select Need help signing in?
3. Select Forgot password?
4. Enter your MSU or Guest email address and select one of the following options:
   • Reset via SMS to have a text message sent to the phone number you registered
     1. Enter the code sent to your phone via text message and then select Verify
     2. Create a new password in the 'New Password' field and then enter the new password again the 'Repeat Password' field
     3. Select 'Reset Password'
   • Reset via Email to have an email sent to the secondary email address you registered
     1. Check your email for the message from Okta
     2. Select the Reset Password link in that email
     3. Create a new password in the New Password field and then enter the new password again in the Repeat Password field
     4. Select Reset Password
5. You're done!

Additional Info

If you have not set up self-service password recovery options or if you are unable to reset the password please call the MSU IT Service Desk at 517-432-6200 for assistance. (The "Reset by Email" option is automatically available to MSU Guest account holders).