The MSU mail protection web portal is hosted by the vendor and requires that TCP port 10020 be open on the network. Some MSU departments have firewalls that block TCP port 10020.
If you are having difficulty connecting to the MSU mail protection web portal, please consult with your local departmental IT support. You may have a computer issue that is preventing you from getting on the network. Alternatively, it may be that a departmental firewall is blocking TCP port 10020.
If the problem is happening at home, please ensure that your computer and home networking system is in good working order. You may also have to contact your ISP provider (Example: Verizon, ATT, Comcast, LightSpeed) to help correct the problem.