Classroom Support - Sennheiser Wireless Microphone Not Working

Problem

You have a Sennheiser microphone that is not broadcasting audio to the speakers.

Environment

Classroom

Resolution

If a Sennheiser microphone is not working, try moving the mute slider from one position to the next and then back again. The microphone may act like the mute is on even when the switch is off. Toggling the switch in this manner may return it to normal function. The drawings below indicate the location of the switch.

Screenshot

Cause

The firmware may be out of sync with the physical toggle switch.

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Learning Space and Digital Classroom Support provide technical assistance for the audiovisual and IT equipment in MSU classrooms. When technology issues arise during classes, MSU IT analysts respond promptly to troubleshoot and resolve the problem, ensuring minimal disruption to teaching and learning activities.