Learning Space and Digital Classroom Support

What Is the Service?

Learning Space and Digital Classroom Support provide technical assistance for the audiovisual and IT equipment in MSU classrooms. When technology issues arise during classes, MSU IT analysts respond promptly to troubleshoot and resolve the problem, ensuring minimal disruption to teaching and learning activities. Support for this service includes:

  • On-Site Support: Analysts provide fast assistance for classroom technology issues.
  • Preventive Maintenance: Regular checks and updates to classroom equipment.
  • Consultation and Training: Guidance on using classroom technology effectively.

Service Offerings Available by Request:

  • Request Classroom Support
    Faculty and staff members can report issues they have encountered in a classroom to request assistance from the Academic Technology Support teams.
  • Classroom Software
    MSU IT manages about 30 computer labs and close to 350 technology classrooms across campus accessed by students, faculty, and staff using their MSU NetID. (See the computer lab locations and hours.) Faculty and instructors can request additional software for specific teaching needs.
  • Health College Classroom and Event Support
    AV support for HHP classrooms, lecture halls and small group rooms, including CBT support and iClicker information. If you don't have access to the HHP instance of TDX, use the service listed below to request that.
  • Health College TDX Account
    Request access or group memberships in the Michigan State University Health Sciences instance of TeamDynamix (TDX).

Who Is Eligible to Use It?

Classroom Support is available to all MSU faculty, instructors, and teaching staff utilizing university classrooms equipped with IT or AV technology.

How Do I Use It?

To access Classroom Support:

  • Report an issue by contacting the MSU IT help desk via the IT Help Button located on the host computers in the classrooms, by phone, or through the online portal.
  • Analysts will be dispatched to the classroom to resolve the issue.
  • For recurring concerns or to request training, submit a ticket with the request.
 
Request Classroom Support Request Classroom Software Request Health College Classroom and Event Support Request Health College TDX Account

Related Articles (12)

Classroom Support - General Information About Health College Computer Lab Usage
This article provides an overview of the Health College computer lab policy and usage.
Classroom Support - How To Request Support for Health College Events Using the Health College Request System (External)
Following these steps will submit a request for support for a Health College event using the Health College Request system.
Classroom Support - How To Request Support for Health College Events Using the ITHelp Client Portal
Following these steps will submit a request for support for a Health College event using this Client Portal.
Classroom Support - Printing 11x17 Tabloid Formatted Documents in Computer Classrooms
This article provides general information on how to print an 11x17 formatted Tabloid document to a color printer when logged in to a machine in a Computer Classroom. (Tabloid printing is not available using web print).
Classroom Support - Sennheiser Wireless Microphone Not Working
There is a known bug with some of the microphones firmware that basically needs to just get the slider back in sync. Toggling the mute switch back and forth may resolve the issue.
Classroom Support - Training Video and Reference Guide for the Digital Cart Technology
This is a link to a 15 minute training video that teaches how to use the new digital technology carts available in classrooms. Also included is a link to the full reference guide for the carts.
Classroom Support - User Installed Software in Computer Classrooms
Computerlab users are local Administrators on the computer and have full rights to install new software or plug-ins on the computer. However, upon logout, all changes made to the computer will be erased.
Classroom Support - What Applications Are Available in the Computer Labs?
Most computer labs have a standard set of applications available, but some software has limited availability.
Classroom Support - Which Presentation & Lecture Capture Tool Should I Use?
There are many different tools that can capture and preserve presentations and lectures. This graphic lays out the common features in a convenient table for comparison
Computer Lab - Error: "The System Administrator has Locked the Mouse and Keyboard"
To enforce social distancing, certain computer lab machines have been locked remotely. There are physical signs on the computers as well. If someone tries to access the machine anyway, they will get this message.
How To Use the Cameras in Select Business College Complex Minskoff Pavillion (BCCPV) Rooms
Following these instructions will operate the cameras in these rooms and enable you to record your lectures.
Zoom Web Conferencing - General Support for COM Zoom Provided by Classroom Support
Classroom Support has been doing some support for COM Zoom. This article details what that support looks like throughout the process.

Service Offerings (4)

Request Classroom Support
Faculty and staff members can report issues they have encountered in a classroom to request assistance from the Academic Technology Support teams.
Classroom Software
MSU IT manages about 30 computer labs and close to 350 technology classrooms across campus accessed by students, faculty, and staff using their MSU NetID. (See the computer lab locations and hours.) Faculty and instructors can request additional software for specific teaching needs.
Health College Classroom and Event Support
AV support for HHP classrooms, lecture halls and small group rooms, including CBT support and iClicker information
Health College TDX Account
Request access or group memberships in the Michigan State University Health Sciences instance of TeamDynamix (TDX)