Qualtrics - How to Contact Qualtrics Support

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Objective

Following these steps will contact the vendor support for Qualtrics.

Environment

Qualtrics

Before You Begin

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Steps

  1. Login to MSU Qualtrics (link) using your NetID and password (ex. username@msu.edu).
  2. Click on the question mark at the top-right
  3. Click Contact Support.
  4. Select your Michigan State University account.
  5. Select Get technical support.
  6. Select a product area to see its available contact methods (ex. Survey Platform).
  7. Select how you would like to contact support – Live Chat, Phone Call, or Email.

Additional Info

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Related Services / Offerings (4)

Qualtrics Groups
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Qualtrics SMS functionality allows users to send surveys and collect responses via text messages. This feature enables survey distribution to a wider audience, including those who may not have access to email, providing an efficient and mobile-friendly way to gather data.
Survey Systems
Survey Systems Support provides assistance with the creation, distribution, and analysis of surveys used within the university. This includes support for survey tools such as Qualtrics and SPLS, troubleshooting technical issues, and offering guidance on best practices for survey design and data collection.
Survey Systems Support
Survey Systems Support provides assistance with the creation, distribution, and analysis of surveys used within the university. This includes support for survey tools such as Qualtrics and SPLS, troubleshooting technical issues, and offering guidance on best practices for survey design and data coll