Objective
The process below will be used for Changes that have already gone through the approval process.
Environment
Change Enablement
Before You Begin
If the Change has not received approval from the Local Technical (LT) CAB or CAB, please edit the Change to reflect the new date and time.
Steps
Reminder: If a service status message was posted previously, you must contact the Service Desk and request to either update the date or request the service status to be taken down.
- Verify the Change Calendar to avoid impacting other scheduled Changes
- Click Edit and adjust the date and time as needed
- Select Actions and then Reassign Workflow
- Select the Request for Change workflow
- Select Mark Complete on Change Ready for Review
- Completing the task will automatically route the Change to the Local Technical (LT) CAB (Internal Review Group) for review. All Changes, except for Emergency Break/Fix, must receive approval in the ITSM tool before they can be implemented.
- The Maintenance Activity will automatically update to reflect the new date and time.
- The Change will be presented to the Local Technical (LT) CAB (Internal Review Group) for review
Additional Info