General Information about Cable TV Service for Faculty and Staff

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• Target Audience
• How a College or Department can Acquire Cable Service
• How to Hook up Your Television
• Support for Faculty and Staff

Target Audience

Please note this article is only for faculty and staff. For students, please see KB 927 (link) instead.

Cable television service is available in many university-owned classrooms and department buildings for both instructional and entertainment purposes.

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How a College or Department can Acquire Cable Service

New cable outlet

Telecom can provide a free estimate for new cable outlet installation. There is a monthly fee per outlet for entertainment television (ETV) service. Please submit a service request (link).

All cable television outlets must be installed and connected by Telecom due to wiring standards and radio frequency leakage requirements that must be followed in order to maintain quality service and a reliable service.

Upgrade from ITV to ETV

To upgrade service from the free ITV to the pay ETV lineup or change or disconnect ETV/ITV, submit a service request (link). Telecom can provide a free estimate for this change. There is a monthly fee per outlet for entertainment television (ETV) service.

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How to Hook up Your Television

1. Connect the coax cables from the digital-ready television to the cable outlet. Make sure both ends are tight. The coax cords must have screw-on connectors.
2. Reprogram the television (the steps below are a general case, follow the manufacturer’s guide for the specific TV if this does not work)
   1. Turn the television on and go to the menu
   2. Select rescan or reprogram. Make sure to select cable mode.
   3. Wait for the scanning to complete. This process can take up to 15 minutes depending on the brand of television.
   4. When scanning finished, there should be close to 250 digital channels available.

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Support for Faculty and Staff

Telecom Systems posts outages and scheduled maintenance of its cable system at servicestatus.msu.edu

If you are having problems with a system in a department or want to install cable TV, get video infrastructure or order ETV, submit a service request (link).

If you are having a problem with cable television or media equipment in a classroom, call (517)432-6200 for assistance.

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