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This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

Following these steps will record your Out of Office time for Effort Reporting.

Following these steps will add time to a project for Effort Reporting.

Following these steps will add time and effort for reporting to a ticket in TeamDynamix (TDX).

This document provides an overview of key elements of Effort Reporting as well as new terminology and expectations to help ensure successful Effort Reporting engagement.