Knowledge Base

Categories (8)

Academic Technology and Support

Information about the support provided to ensure that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
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Desktop and Mobile Device Support

Information about support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
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Email and Collaboration Services

Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
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Identity and Access Management

Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
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Mass Communications and Emergency Notifications

One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
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Policies

This section contains all official College IT policies, guidelines, and standards. It serves as the central resource for understanding the rules and best practices governing the use of college technology, systems, and data. Here, you’ll find information on topics such as acceptable use, data security, software licensing, account management, and other IT-related procedures to ensure a safe, compliant, and efficient digital environment.
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Web Services

Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
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General Information

General information about Broad and this portal
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