Desktop and Mobile Device Support

Information about support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Articles (7)

Broad Hardware Requests - Device Recommendations

This article gives the specifications of our standard computer hardware purchases. The purpose of this article is to help users find which device would be best for the work that they do.

Connecting To Windows Print Server Printers on MacOS - Internal

Step-by-step guide for adding network printers from a Windows Server on macOS using the LPD (Line Printer Daemon) protocol. Includes instructions for setting up Department ID Management and selecting the correct driver.

Enabling Windows Hello

Describes the steps to enable Windows Hello on Broad Windows 11 devices enrolled in Intune.

How to add a printer with PaperCut Print Deploy Client on MacOS

Steps to add printers to macOS using PaperCut Print Deploy Client.

How to Connect to the Broad Shared Drive on MacOS

Following these steps will connect your macOS machine to a network drive on es.msu.edu.

Process for Tracking and Updating Broad IT Equipment

This article overviews the process for tracking Broad IT equipment ownership and moves.

Remote Desktop Connection to My Computer

The following steps detail how to remotely connect to your office computer from home or elsewhere using Windows 11.