How do I find my previous requisition or eDoc number in KFS?
Use this link: https://mediaspace.msu.edu/media/Searching+for+a+Requisition/1_e29wdaws (link).
If your department uses a different procurement system, please refer to your internal resources for assistance with this question.
The “Submit IT Readiness Form” button is greyed out and I cannot click on it.
Check your form using the “Check Form for Errors” button. This will cause any fields with missing or incomplete responses to have a pink error message below them. Once all of the required fields have responses, if you click the “Check Form for Errors” button again, you should get a green message indicating that the form is valid and the “Submit IT Readiness Form” button should be available.
What do I do after I have submitted my IT Readiness Form in TDX?
After submitting your IT Readiness Form in TDX, you should receive a confirmation message on the screen with a link to your ticket. You will also receive a confirmation email with a PDF copy of your form response attached. This PDF is also attached to your ticket.
You must download the PDF and submit for approval via the appropriate mechanism, outlined below:
- Purchase (e.g., PO, PCard, Spartan Marketplace order): Submit via a KFS Requisition
- ITS Messaging & Collaboration: Reply to the Request Email sent by ITS Messaging & Collaboration
- IT Governance, Risk, and Compliance: Reply to the Request Email sent by IT Governance, Risk, and Compliance
Why is my IT Readiness Form Ticket Resolved/Closed?
The status of the TDX Ticket does not indicate an approval nor denial of your IT Readiness Form. The TDX ticket will be automatically marked as Resolved/Closed. You must download and submit the PDF for approval via the appropriate mechanisms outlined above.
I submitted my IT Readiness Form and received a message that my submission encountered an error. What should I do now?
System administrators were notified when your submission failed. They will investigate the errors and process your submission. Once this has been completed, you will receive a notification with a PDF copy of your form response attached and a link to your ticket. If your submission cannot be processed, the administrator will contact you and explain what needs to be done.
How do I find IT Readiness forms I've completed before using this process?
You can view IT Readiness forms that you have submitted in TDX before by navigating to the Ticket Requests page of the TDX Client Portal by clicking on the Services tab and then selecting Ticket Requests from the submenu or going directly to https://tdx.msu.edu/TDClient/32/Portal/Requests/TicketRequests/. Once there adjust the filter to include all options in Status Class and the Service Offering of "IT Readiness Form", and click Search to return a list of IT Readiness forms that you have submitted or been listed as a contact on. Click on the Title of the ticket to open it and download the PDF attachment.