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Overview: What is Zoom AI?
Zoom AI is a set of Artificial Intelligence tools built into the Zoom Workplace environment that assist with meetings, chats, documents, and recordings. These features help users to summarize discussions, generate content, and highlight key meeting points.
Key capabilities include analyzing meeting transcripts and related Zoom content to generate outputs such as meeting summaries, “Ask AI” questions during live meetings, AI-assisted chat drafting and document generation, smart recordings with automatically generated highlights and outlines, and whiteboards/other content creation tools. Zoom AI-generated content should always be reviewed for accuracy before sharing.
Zoom AI Feature Guide
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Getting Started: Enabling AI features (Web Portal)
Many Zoom AI features are off by default and must be enabled through the Zoom web portal:
- Sign into the Zoom web portal (msu.zoom.us).
- Click your profile picture in the top-right corner and select Settings.
- From the far-left menu, select Zoom AI.
- Toggle on the features you wish to use.
Some AI features use external data sources such as calendars or other connectors. Users must individually authorize third-party integrations in Zoom AI Settings.
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During the Meeting: Using the Zoom AI “Diamond” Icon
When Zoom AI is enabled, a diamond icon appears in the Zoom meeting.
Start Zoom AI in a meeting
- Click the Zoom AI (diamond icon) in the top-right corner.
- Enable necessary features such as Meeting Summary, Ask AI, Whiteboard.
The meeting host controls whether Zoom AI is active during a meeting. Participants can ask Zoom AI questions such as, “What did I miss?”, “Summarize the discussion so far.”, and “What are the action items?”, and receive generated real-time responses.
Zoom AI in Chat/Zoom Docs
- In Zoom Chat, select the AI icon to draft, suggest, or revise messages.
- In Zoom Docs, type “/” or click the Zoom AI icon to generate content or revise text.
Zoom AI Whitepaper
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After the Meeting: Smart Recordings and Summaries
After a meeting ends, Zoom AI can automatically provide a structured meeting summary. Summaries typically include key discussion points, decisions made, and action items, as well as highlighted sections and AI-generated insights. Hosts can choose who receives the summary.
Accessing Smart Recordings
- Open the Zoom web portal (msu.zoom.us).
- Go to Recordings or the meeting entry in the Calendar tab.
- Select the meeting recording.
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Data Privacy and Content Management
Zoom AI uses meeting transcripts, chat content, and other Zoom data sources to generate content and responses. Always review summaries and generated content before sharing; Zoom AI may make mistakes or omit context. Users can edit meeting transcripts, delete AI-generated content, and adjust retention settings. Zoom may temporarily retain content used to generate AI outputs for support and debugging purposes. Meeting summaries can be copied or forwarded, so avoid including sensitive information. Admins may restrict who can access summaries, or require authentication.
Zoom AI Security and Privacy
Zoom Data Retention Controls
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Best Practices
- Only enable Zoom AI when desired for your meeting.
- Structure meetings to improve summary accuracy.
- Review transcripts and summaries before distributing externally.
- Verify that third-party integrations are authorized within Settings if features are not working as expected.
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Help
If you cannot enable Zoom AI or see missing features:
- Check your Zoom web portal settings.
- Verify that your Zoom application is up to date.
- Contact MSU IT Services.
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