The official article from TDX is available on their solutions portal. Version 12.3 is scheduled to be released on October 10, 2026. Some of the new features are highlighted below.
Navigation
Select a link below to jump to that section:
Bulk Actions
Editing Tickets
Technicians will be able to select multiple tickets on the Ticket Search page and update standard and custom fields in a single bulk edit operation in the Actions menu. Users supply values only for the fields they want to change and fields left blank are not modified on any ticket. Custom attributes are shown when they are editable and present across all selected tickets' forms.
Reports
A new option in the ticket and asset report builder enables checkboxes in the first column when you run a report. Once you run it, you can select items and apply any of the bulk actions that item type supports. The option to enable bulk actions is not available in Analysis reports as they can span tickets and assets that are in multiple applications.
Back to Top
Global Custom Attributes for Tickets
Organization administrators can define ticket custom attributes at the global level instead of per ticketing application. Global attribute values are preserved when a ticket moves between applications, and can be reported on and used in attribute dependencies across applications.
- The new Tickets section in TDAdmin (TDAdmin > Tickets) lets global administrators define attributes and dependencies and review the protected attribute logs for all ticket attributes (global and app-level) in one place.
- Global administrators can convert an existing attribute to a global attribute or merge an application-level attribute into a global attribute to consolidate similar attributes across applications.
- Global attributes are supported in Form Builder, Report Builder, ticket search filters, standard reports, and notification templates alongside application-level attributes.
- When moving a ticket between ticketing applications, global attribute values are now preserved. Application-level attribute values will still be cleared and recorded in the feed.
Back to Top
Priority Colors in Report Charts
Charts sliced by Priority now use an intuitive color scale from green to red, so priority levels are recognizable at a glance, with distinct shades when multiple priorities share a color. You will not need to update existing reports. They will switch to this color scheme automatically.
Back to Top
Workflow Steps Will Now Appear on the Client Portal Ticket Detail Page
In the client portal, workflow step actions are moved from the separate Current Workflow Step page to the Ticket Detail page, showing in a new Current Activities side panel, matching how workflow actions display in TDNext.
- The same information and capabilities are available in the client portal, but consolidated into one view.
- The Current Workflow Step page is removed; hyperlinks to it (including from existing notification emails) automatically redirect to the Ticket Detail page, including when someone clicks that link after the workflow step has been removed.
- The default Ticket Workflow Step Assignment and Ticket Workflow Step Reminder notification templates are updated to link to the ticket details page only. If your customized version of these templates still includes both links, you may want to update them to show one link.
Back to Top