Respondus - How to Get Live Chat Support from Respondus Directly

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Live chat help is available within LockDown Browser when using the webcam proctoring feature (sometimes called Respondus Monitor). Chat agents can assist you with pre-exam issues related to the webcam and microphone.

Live chat is accessible from two places in LockDown Browser:

  1. Within the pre-exam steps: When working through the pre-exam steps for using a webcam with LockDown Browser, select "It's not working" at any time to access live chat.
    Screenshot

  2. Within Help Center: Select the "Need More help?" button.
    Screenshot

Both options will walk you through a troubleshooter before beginning a chat with an agent. For technical issues that cannot be solved via live chat, we recommend that you open a ticket with Respondus Support (click to go directly to their form).

Details

Article ID: 1634
Created
Thu 4/27/23 1:18 PM
Modified
Mon 7/3/23 1:59 PM

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Respondus
Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Canvas, Blackboard, Brightspace, Moodle, and other learning systems.