Problem
Employee wants to get W4 Tax Withholding and receives error "Start date should be after mm/dd/yyyy or later" via Employee Self Service. Another indicator is that the pencil icon (edit) is missing and not available to a new employee after initially accessing the W4 settings.
Environment
Enterprise Business Systems (EBS)
W4 Tax Withholding tile
Resolution
- Employees will be unable to process W4's until the payroll lock has been released (usually 1-2 days).
- If problem persists, contact the Service Desk at (517) 432-6200 to create an incident ticket.
Other contact options for the IT Service Desk are available in the
Live Support Options section of the main
Client Portal page (link).
Cause
Payroll control record has been set to process payroll.