Student Information System - PeopleSoft Error: "An error has occurred."

Problem

When trying to access a page in Student Information System, the following error appears:

PeopleSoft

An error has occurred.

You may attempt to sign in again.

If your attempt fails, please contact your System Administrator.

Please make sure Webserver and Appserver are up. null

Sign in to PeopleSoft

Environment

Student Information System

Resolution

  1. Clear the cache and cookies from your browser. See KB 15 (link) for instructions for popular browsers.
  2. Close all open windows for your browser
  3. Restart your browser and try again
  4. If the error persists, contact the IT Service Desk for assistance.

Cause

This may be caused by intermittent browser issues or it may be an issue with access on the back end. The resolution steps above are meant to rule out browser issues before moving on to more time-intensive solutions.

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Related Services / Offerings (1)

Student Information System
Student Information System (SIS) supports administrative processes critical to the matriculation and graduation of Spartans every year. The Student Information System is comprised of Oracle’s PeopleSoft Campus Solutions and Oracle’s Student Financial Planning which is supported by technical developers and PeopleSoft.