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Configured Biometric Options Not Showing When Using FastPass
If you have configured a biometric option to use with Okta FastPass but you are still only getting prompted to use your password and then a MFA credential, select Verify with something else to get a list of alternate methods, which should include Use Okta FastPass, which will then allow you to use your biometric option.
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Resolving PIN Sync Issues on Windows
If you are attempting to create your PIN and it instead puts up an error saying it could not be created, there may be a sync issue. Try the following:
- Go to Settings > Accounts > Sign-in options
- Select Windows Hello Pin to expand that menu
- If a link appears under PIN, select that link and it should resolve the issue and allow you to use the PIN you entered when the error showed
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Switch Account Popup Appears
If there’s a popup to switch accounts from school/work, verify the right account displays.
If the device is used for professional MSU work, even partially, do not switch away from a work account
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Possible Browser-related Issues
Clear Browser Cache and Cookies
Your browsers cache and cookies may need to be cleared for consistent functionality. View your browsers documentation for instructions on how to accomplish this for your specific browser.
Browser Ad Block Extensions
If you are using an advertisement blocking extension within your browser, you may need to whitelist msu.edu and okta.com within your extension for consistent functionality. View your extensions documentation for instruction on how to accomplish this for your specific ad blocker.
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Verify Your Device has Biometric-Compatible Hardware
Windows
Required Device Specifications
- Facial Recognition: Your device needs an infrared (IR) camera that supports Windows Hello.
- Fingerprint Recognition: Your device needs a fingerprint scanner. These are often built into premium laptops or can be added via an external USB fingerprint scanner.
Windows Settings:
- Go to Settings > Accounts > Sign-in options
- If you see options for Windows Hello Face or Windows Hello Fingerprint, your device supports these features.
- With Supported Hardware:
- WithOUT Supported Hardware:
Can I use Okta FastPass if my Device Does not Have Compatible Biometric Hardware?
Yes. Instead of looking at your camera or placing a finger on a fingerprint reader you can sign in with a PIN/PW option. This tends to be fewer characters and is still more secure than a standard password. Alternatively, an external webcam with infrared technology or an external fingerprint reader can be added to a device that doesn’t have the appropriate built-in hardware.
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How To Log in Using my Password Instead of Windows Hello
Setting up FastPass requires setting up Windows Hello for Windows devices. If your machine is not currently using Windows Hello to sign in, you will be prompted first for Windows Hello options to log in to your device. This is how you can choose not to use Windows Hello options if you choose:
- Dismiss the lock screen by clicking a button
- Select Sign-in options
- Select the Key icon
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Unresolved Issues Without a Workaround
BIG-IP VPN Client Does Not Always Work
BIG-IP client used for VPN does not always work with FastPass as of the time of the writing of this article. This is a known issue that the team is working on.
Inconsistent Behavior in Private Browsing Windows
You may not have a consistent experience if using a Private Browser like Chrome Incognito or Firefox InPrivate. This is a known issue and is not something within MSU’s control to change.
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