What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
2343TeamDynamix - How to Update Escalation Information When Offboarding an Employee - Internal OnlyWhen an employee is being offboarded we should be checking to make sure they do not remain listed as an escalation contact for any of our Services. This article details how the manager of a Support Group can find where that employee is so listed and update it to reflect the employee that is taking over that role for escalation.5/15/2026 3:26 PM
2342Spartan 365 - External User Unable to Access Previously Shared Content - Error: "This organization updated its guest account settings."After enabling SharePoint and OneDrive B2B integration with Microsoft Entra, previously shared links with external users may no longer work as expected for existing external collaborators and guest users. This change impacts users who previously accessed shared content using One-Time Passcode (OTP) authentication. The links will need to be re-shared to resolve this issue.5/14/2026 2:17 PM
2340Non-credit Registration System (cart.next.msu.edu) - Frequently Asked QuestionsNon-credit program offerings featured on cart.next.msu.edu require setting up an account and password. FAQs for setting up an account, password, payment, and accessing online courses.5/12/2026 8:08 AM
2286Approved Software ListThis article is ultimately going to replace the existing Approved Software List currently hosted at https://upl.msu.edu/procurement/policies-procedures/it-review/approved-software/index.html.5/6/2026 8:18 PM
2338Non-credit registration system (cart.next.msu.edu) - ITSD Reference for Accessing Online Courses in D2L - Internal OnlyThis article is intended as a reference for ITSD with information about how courses should and should not be accessed using this system. Short version - don't log in directly to D2L and access the course through the learning portal instead.5/6/2026 10:34 AM
2339Non-credit registration system (cart.next.msu.edu) - Payment Issues - Internal OnlyNon-credit registration payment processing information (cart.next.msu.edu). Reference material for ITSD.5/6/2026 10:32 AM
2337Non-credit registration system (cart.next.msu.edu) - ITSD Reference for Account Issues - Internal OnlyReference article for ITSD to assist with non-credit registration account issues on cart.next.msu.edu (formerly execed.broad.msu.edu)5/6/2026 10:29 AM
2336Non-credit Registration System (cart.next.msu.edu) General Information for ITSD - Internal OnlyGeneral Overview for the non-credit registration system (cart.next.msu.edu) and administrative contact information. Intended for IT Service Desk use.5/5/2026 3:23 PM
2334TDX 12.2 Upgrade - Internal OnlyNew article to support TDX 12.2 Upgrade5/4/2026 10:26 AM
2335AI Ticket Summary and Revise with AI FeaturesNew article has been created to support AI Ticket Summary and Review with AI features.5/4/2026 10:09 AM
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