Wireless Network - How to Renew Your eduroam Device Certificate

Objective

Following these steps will complete the re-enrollment process which will renew your device certificates. Renewing your eduroam device certificates before expiration ensures your devices continue to connect to the eduroam Wi-Fi network securely without any interruptions.

You will receive email reminders to re-enroll from SecureW2 (notifications@securew2.com) at intervals of 30, 15, 7, 3, 2, and 1 day(s) before each of your device certificates expires. These emails include a link to the official MSU eduroam onboarding page where the re-enrollment process begins. You can re-enroll your certificate at any time by using the links below, you do not need to wait for one of these emails to arrive. They are simply helpful reminders.

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Environment

eduroam

Before You Begin

  • Ensure your device has an active network connection.
  • Have your valid MSU Okta login credentials as well as any two-factor security methods available.
  • Close any applications that may interfere with the installation.

Steps

Follow the installation instructions for your device and operating system per the appropriate article below:

Troubleshooting

I accidentally deleted the reminder email.

My device type wasn't detected correctly.

  • Select the correct operating system from the device list before downloading JoinNow.

I have an Apple iOS device and I'm having trouble installing the new certificate.

  • Try forgetting the eduroam network from your list of Wi-Fi networks and/or removing the Wi-Fi profile from your device before re-attempting the process.

I'm unable to sign-in during the renewal process.

  • Verify that you're using a valid MSU NetID & password, as well as the correct 2FA security methods in the Okta single sign-on prompts. If you're still unable to sign in, contact the MSU IT Service Desk.

I'm still unable to connect to eduroam after renewing.

  • Restart your device and try connecting to the network once again. If the network is in range of your device and the issue persists, contact the MSU IT Service Desk for further assistance.

The JoinNow installer isn't opening for me.

  • Try downloading the install file once again and ensure you are using the latest version of the program.
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